Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Pope

Staff Support
Cocoa,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Help Desk Technician

Agile Defense
03.2022 - Current
  • First Responder to all Information Technology Issues
  • Equipment Custodian, Government Purchase Card Holder, quality, timekeeper, payroll monitor.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Clearly explains technical information in clear to user.
  • Configures hardware and granted system permissions to new employees.
  • Documentes support interactions for future reference.
  • Maintained and updated 365 Office Calender customer service database.

Delivery Driver

Agile Logistics LLC
10.2021 - 03.2022
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.

Sales Associate

Home Depot
11.2020 - 10.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Intelligence Surveillance Reconnaissance Engineer

USMC
05.2015 - 05.2020
  • Prepared action plans for problematic processes and assets.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Conducted feasibility studies for proposed projects using potential ROI and risk management.
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Interacted with subject matter experts to develop training material and tools for personnel.

Education

High School Diploma -

Cabrillio High School
Lompoc, CA
05.2014

Intelligence Surveillance Reconnaissance Engineer

Goodfella AFB
Goodfella AFB, TX
08.2015

Skills

    Active TS/SCI Securty Clearance

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Timeline

Help Desk Technician

Agile Defense
03.2022 - Current

Delivery Driver

Agile Logistics LLC
10.2021 - 03.2022

Sales Associate

Home Depot
11.2020 - 10.2021

Intelligence Surveillance Reconnaissance Engineer

USMC
05.2015 - 05.2020

High School Diploma -

Cabrillio High School

Intelligence Surveillance Reconnaissance Engineer

Goodfella AFB
Kenneth PopeStaff Support