Kenneth Pope
Staff Support
Cocoa,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Help Desk Technician
Agile Defense
Orlando, FL
03.2022 - Current
- First Responder to all Information Technology Issues
- Equipment Custodian, Government Purchase Card Holder, quality, timekeeper, payroll monitor.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Clearly explains technical information in clear to user.
- Configures hardware and granted system permissions to new employees.
- Documentes support interactions for future reference.
- Maintained and updated 365 Office Calender customer service database.
Delivery Driver
Agile Logistics LLC
Manassas, VA
10.2021 - 03.2022
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Sales Associate
Home Depot
Warrenton, VA
11.2020 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Intelligence Surveillance Reconnaissance Engineer
USMC
Camp Lejune, NC
05.2015 - 05.2020
- Prepared action plans for problematic processes and assets.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Conducted feasibility studies for proposed projects using potential ROI and risk management.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Interacted with subject matter experts to develop training material and tools for personnel.
Education
High School Diploma -
Cabrillio High School
Lompoc, CA05.2014
Intelligence Surveillance Reconnaissance Engineer
Goodfella AFB
Goodfella AFB, TX08.2015
Skills
Active TS/SCI Securty Clearance
72 Words Per Minute with 93% Accuracy
User Training
Incident Management
Presentation Design
Quality Assurance
Mail Handling
Meeting Planning
Scheduling
Travel Coordination
Office Administration
Calendar and Appointment Management
Issue Resolution
Timeline
Help Desk Technician
Agile Defense
03.2022 - Current
Delivery Driver
Agile Logistics LLC
10.2021 - 03.2022
Sales Associate
Home Depot
11.2020 - 10.2021
Intelligence Surveillance Reconnaissance Engineer
USMC
05.2015 - 05.2020
High School Diploma -
Cabrillio High School
Intelligence Surveillance Reconnaissance Engineer
Goodfella AFB