Kenneth Quashie
Crofton,MD
Summary
An accomplished financial services professional equipped with a reputation built on 17+ years of leadership, ensuring timely collections, managing accounts receivables, reporting and analysis to support company growth. Extensive experience building, training, and guiding cross-functional teams in executing collections strategies, focusing on minimizing delinquencies, mitigating risks, and driving process improvements. Track record of designing and implementing automated processes, enhanced workflows, and innovative systems to elevate productivity and exceed department and company goals. Recognized for possessing remarkable interpersonal and communication skills, excellent problem-solving abilities, and a history of thriving within fast-paced environments.
Overview
6
6
years of professional experience
Work History
Account Resolution Manager
Bank Fund Staff FCU
07.2020 - Current
- Reduced overall portfolio delinquency with loan assets of $6 Billion from .50% to .20%
- Managed end-to-end collections lifecycle, including early, mid, and late-stage collections, charge-off and post charge-off recovery activities, as well as specialized collections involving foreclosures, bankruptcy, fraud, and deceased accounts
- Collaborated with Management Staff to develop strategic goals and objectives aligned with Senior Management's vision, fostering alignment and agreement on key initiatives
- Motivated and led a high-performance team to support the credit union's mission, ensuring a cohesive and goal-oriented approach to collections activities
- Oversaw and managed third-party and vendor-related activities across the Collections landscape, ensuring compliance and efficient utilization of external resources
- Analyzed, developed, and implemented policies, programs, and procedures to ensure efficient and cost-effective operations, resulting in improved organizational effectiveness
- Successfully developed budgets and business plans for the Collections area, contributing to effective financial planning and resource allocation
- Identified and implemented technology and service strategies to align with business and user needs, driving innovation and efficiency in collections operations
- Ensured compliance with federal and state regulations, standards, and guidelines, maintaining adherence to legal requirements in collections practices
- Maintained knowledge of industry trends and developments through professional organizations and publications, staying informed and adaptive in a dynamic financial environment
- Implemented robust training, automation, and resiliency measures to ensure business continuity in collections operations
Collections Manager
Naval Research Laboratory FCU
02.2018 - 07.2020
- Reduced overall portfolio delinquency with loan assets of $285 Million from .80% to .25% within a year
- Manage daily department functions, performance goals, delinquency ratios, and loss mitigation efforts including: vehicle repossessions, bankruptcies, and foreclosures
- Oversee stages of the real estate foreclosure process: Notice of default, Notice of Sale and REO
- Monitor daily, weekly, monthly, quarterly and annual delinquency analysis reports for consumer loans, credit cards, real estate loans and charge off
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
Education
Bachelor of Science - Business Administration
University of Maryland - University College
Hyattsville, MD10.2021
Skills
- Debt Management
- Strategic Planning
- Process Improvement
- Six Sigma
- Key Performance Metrics
- Risk and Mitigation Analysis
- Foreclosures and Liquidations
- Coaching and Mentoring
- Verbal and Written Communication
- Budgeting and Forecasting
- Negotiation and Conflict Resolution
Timeline
Account Resolution Manager
Bank Fund Staff FCU
07.2020 - Current
Collections Manager
Naval Research Laboratory FCU
02.2018 - 07.2020
Bachelor of Science - Business Administration
University of Maryland - University College
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