Kenneth R. Moore II
Glenarden,MD
Overview
8
8
years of professional experience
Work History
Area Manager
Amazon Fulfillment Center
05.2024 - Current
- Leads a team of associates, overseeing their training and performance.
- Conducts daily meetings to align teams on goals, tasks, and safety protocols.
- Analyzes and reports on key metrics such as incoming volume, associate productivity, goal attainment, and product output.
- Successfully managed operations during Amazon’s Annual PRIME event.
- Supervises logistics including ensuring timely dispatch of packages.
- Files daily productivity reports and safety audits; utilize Sim Ticketing system to log issues.
- Train associates to improve efficiency in task execution.
- Lead my team through the 2024 PEAK season.
- Performs safety audits of Associates and inspections of areas every day.
- Regularly files medical reports for onsite injuries of associates.
- Leads metric and business plan meetings.
- Organizes classes, training and recertifications for Associates.
A.I. Software Development (Contractor)
Global Logic & Google
01.2023 - 08.2023
- Collaborated on developing Google’s Bard/Gemini AI, refining its ability to generate accurate, sensitive responses.
- Filtered inappropriate queries and contributed to the improvement of chatbot interaction quality.
- Analyzed AI-generated content, identifying areas for optimization.
- Worked on Google’s Duet AI and other proprietary tools for improving Google Search and Workspace applications like Google Docs and Sheets.
IT Support (Contractor)
American Bankers Association
Washington D.C.
10.2022 - 12.2022
- Set up and maintained dual-monitor workstations, including hardware installation (HDMIs, docking stations, peripherals, etc.).
- Troubleshot hardware and software issues, including connectivity problems and display errors.
- Installed and configured company software (Logi Tunes, FortiClient, Imaging) and performed visual and functional tests.
- Disassembled and repaired laptops, ensuring proper hardware functionality.
Information Technology Assistant (Internship)
University of Maryland Global Campus
Adelphi, MD
06.2018 - 08.2018
- Provided technical support to employees including video conferencing setups and PC assembly.
- Created PowerPoint presentations for work pitches and organized storage rooms.
- Installed, configured, and maintained computer hardware assembly and troubleshooting.
Data Entry & Research (Internship)
Minority Access Incorporated
Hyattsville, MD
06.2017 - 08.2017
- Conducted research on university acceptance rates and compiled data into Excel.
- Facilitated meetings and communication with clients and partner organizations.
- Managed electronic and postal correspondence for outreach initiatives.
Timeline
Area Manager
Amazon Fulfillment Center
05.2024 - Current
A.I. Software Development (Contractor)
Global Logic & Google
01.2023 - 08.2023
IT Support (Contractor)
American Bankers Association
10.2022 - 12.2022
Information Technology Assistant (Internship)
University of Maryland Global Campus
06.2018 - 08.2018
Data Entry & Research (Internship)
Minority Access Incorporated
06.2017 - 08.2017