Overview
Work History
Timeline
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Kenneth R. Moore II

Glenarden,MD

Overview

8
8
years of professional experience

Work History

Area Manager

Amazon Fulfillment Center
05.2024 - Current
  • Leads a team of associates, overseeing their training and performance.
  • Conducts daily meetings to align teams on goals, tasks, and safety protocols.
  • Analyzes and reports on key metrics such as incoming volume, associate productivity, goal attainment, and product output.
  • Successfully managed operations during Amazon’s Annual PRIME event.
  • Supervises logistics including ensuring timely dispatch of packages.
  • Files daily productivity reports and safety audits; utilize Sim Ticketing system to log issues.
  • Train associates to improve efficiency in task execution.
  • Lead my team through the 2024 PEAK season.
  • Performs safety audits of Associates and inspections of areas every day.
  • Regularly files medical reports for onsite injuries of associates.
  • Leads metric and business plan meetings.
  • Organizes classes, training and recertifications for Associates.

A.I. Software Development (Contractor)

Global Logic & Google
01.2023 - 08.2023
  • Collaborated on developing Google’s Bard/Gemini AI, refining its ability to generate accurate, sensitive responses.
  • Filtered inappropriate queries and contributed to the improvement of chatbot interaction quality.
  • Analyzed AI-generated content, identifying areas for optimization.
  • Worked on Google’s Duet AI and other proprietary tools for improving Google Search and Workspace applications like Google Docs and Sheets.

IT Support (Contractor)

American Bankers Association
Washington D.C.
10.2022 - 12.2022
  • Set up and maintained dual-monitor workstations, including hardware installation (HDMIs, docking stations, peripherals, etc.).
  • Troubleshot hardware and software issues, including connectivity problems and display errors.
  • Installed and configured company software (Logi Tunes, FortiClient, Imaging) and performed visual and functional tests.
  • Disassembled and repaired laptops, ensuring proper hardware functionality.

Information Technology Assistant (Internship)

University of Maryland Global Campus
Adelphi, MD
06.2018 - 08.2018
  • Provided technical support to employees including video conferencing setups and PC assembly.
  • Created PowerPoint presentations for work pitches and organized storage rooms.
  • Installed, configured, and maintained computer hardware assembly and troubleshooting.

Data Entry & Research (Internship)

Minority Access Incorporated
Hyattsville, MD
06.2017 - 08.2017
  • Conducted research on university acceptance rates and compiled data into Excel.
  • Facilitated meetings and communication with clients and partner organizations.
  • Managed electronic and postal correspondence for outreach initiatives.

Timeline

Area Manager

Amazon Fulfillment Center
05.2024 - Current

A.I. Software Development (Contractor)

Global Logic & Google
01.2023 - 08.2023

IT Support (Contractor)

American Bankers Association
10.2022 - 12.2022

Information Technology Assistant (Internship)

University of Maryland Global Campus
06.2018 - 08.2018

Data Entry & Research (Internship)

Minority Access Incorporated
06.2017 - 08.2017

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Kenneth R. Moore II