Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Robinson

Decatur,GA

Summary

Authorized to work in the US for any employer:

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to advanced Customer Service position. Ready to help team achieve company goals.

I'm a Customer service/Sales representative with over 15 years of experience in office-level environments. Passionate about customer service, I've built a strong track record for exceeding consumer expectations on a consistent basis by being professional, genuine, and hardworking.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Account Executive

  • For Fiserv, I was responsible for managing select portfolios for clients, ensuring client satisfaction, and continuously promoting Fiserv to maximize client renewals and cross-sales
  • I provide clients with industry practices and strategic input which deepen the overall partnership
  • Using the
  • Fiserv sales process enabled me to sell add-on products and services, and manage those opportunities through to close and implementation
  • Measurement data such as ROIs and program performance updates are provided regularly once partnerships are secured
  • This role requires strong territory planning skills, C-suite and operational-level relationship building, and linking value propositions to client goals
  • Ability to effectively prioritize issues and work independently with a strong sense of accountability
  • 5+ years experience in the financial/customer services industry
  • Ability to communicate complex technical concepts to c-suite level clients
  • Ability to collaborate internally with other business units and with executives to identify opportunities and issues
  • Professional demeanor and demonstrated experience effectively interacting with all levels of clients and Fiserv associates including executive-level management
  • Highly motivated and self-assured; hands-on problem solver.

Personal Business Owner

Patient Transporter
08.2021 - Current
  • Helped transport one patient three days a week (Monday, Wednesday, and Fri) arriving at 5:00 AM
  • Ensured the patient and their families are well-informed about the upcoming transit and any potential risks or benefits
  • Worked with medical staff to prepare patients for transport
  • Stayed by each patient's side at all times during transport, monitoring their condition and aiding them when possible
  • Helped provide a positive environment for patients, family, and medical staff

Sales Account Executive

Fiserv
04.2017 - 03.2020

Customer Service Representative

Purchasing Power
10.2014 - 08.2015
  • Assisting customers with sales orders
  • Accounts receivable /data entry
  • Provide customers with debt settlement options via letter or email
  • Perform courtesy retention calls for disgruntle customers

Customer Service Representative

Calvary Portfolio Services
07.2009 - 08.2013
  • Provide customers with referral information
  • Update account receivable accounts
  • Maintain financial records via Excel (Microsoft Office Suite)
  • Investigate customer accounts in review

Park Director

Minneapolis Park and Recreation
01.2005 - 01.2012
  • Data entry and general clerical duties
  • Coordinate after school programs for participating students
  • Explained policies and procedures to customers
  • General bookkeeping and Inventory

Education

Microsoft Certified Database Administrator (MCDBA) - Computer And Information Sciences

NSTAR TECHNOLOGIES
Norcross, GA
02.2017

Skills

  • New Business Identification
  • Consultative Selling Techniques
  • Proposal Generation
  • Background Check Investigations
  • Submission Preparation
  • Negotiation and Persuasion
  • Client Relationship-Building
  • Marketing Management
  • Goals and Performance
  • Strong Presentation Skills
  • Account Management
  • Strategic Selling
  • Negotiation
  • Database Management
  • Product and Service Sales
  • Sales Quota Achievement
  • Sales Expertise
  • Prospecting and Cold Calling
  • Sales Strategies Implementation

Timeline

Personal Business Owner

Patient Transporter
08.2021 - Current

Sales Account Executive

Fiserv
04.2017 - 03.2020

Customer Service Representative

Purchasing Power
10.2014 - 08.2015

Customer Service Representative

Calvary Portfolio Services
07.2009 - 08.2013

Park Director

Minneapolis Park and Recreation
01.2005 - 01.2012

Account Executive

Microsoft Certified Database Administrator (MCDBA) - Computer And Information Sciences

NSTAR TECHNOLOGIES
Kenneth Robinson