Kenneth R. Ruffin
Houston
Summary
Detail-oriented professional with extensive experience in high-volume data entry and customer service at Absolute Pharmacy. Proven ability to maintain data integrity while enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in CRM tools, focused on achieving operational efficiency and accuracy.
Overview
11
11
years of professional experience
Work History
Pharmacy Assistant / Data Entry Associate
Absolute Pharmacy
Houston
04.2023 - 02.2025
- Reviewed high volumes of prescription and client data for accuracy and HIPAA compliance.
- Maintained pharmacy records to enhance inventory accuracy and operational efficiency.
- Collaborated on documentation and content refinement initiatives across various tasks.
- Safeguarded data integrity and confidentiality in a deadline-driven environment.
Data Entry Specialist / Customer Service Representative
GC Services
Remote
09.2021 - 03.2023
- Achieved 85% call closure rate over four consecutive months by effectively resolving customer concerns.
- Delivered empathetic phone support, guiding customers through troubleshooting and scheduling.
- Resolved post-order issues, ensuring customer satisfaction through timely updates and follow-ups.
- Maintained accurate CRM records across phone, email, and chat channels while adhering to QA benchmarks.
Produce Specialist
Whole Foods Market
Houston
06.2018 - 08.2021
- Forecasted demand and guided inventory planning by analyzing sales and seasonal trends.
- Managed vendor relations to ensure sustainable and high-quality product sourcing.
- Implemented cost-saving strategies while upholding standards in product selection and presentation.
Produce Associate
Whole Foods Market
Houston
05.2017 - 06.2018
- Ensured produce quality through careful rotation, inspection, and customer engagement.
- Supported inventory tracking, restocking, and back-of-house organization for peak efficiency.
Field & Stream Associate
Academy Sports + Outdoors
Houston
06.2014 - 04.2017
- Delivered hands-on support to customers, providing expert advice on outdoor gear and equipment.
- Maintained merchandise displays and inventory levels, contributing to sales and promotional success.
- Fostered repeat business through attentive service and product recommendations.
Education
High School Diploma -
Westside High School
Houston, TX06.2013
Skills
- Customer Service Excellence
- Salesforce & CRM Tools (Zendesk, LiveChat)
- Order & Refund Processing
- Technical & Live Chat Support
- High-Volume Data Entry & Call Documentation
- Inventory Control & Vendor Coordination
- Creative Problem Solving & Issue Resolution
- Strong Verbal and Written Communication
- Detail-Oriented & Deadline-Driven
- Understanding Customer Needs & Behavior
Timeline
Pharmacy Assistant / Data Entry Associate
Absolute Pharmacy
04.2023 - 02.2025
Data Entry Specialist / Customer Service Representative
GC Services
09.2021 - 03.2023
Produce Specialist
Whole Foods Market
06.2018 - 08.2021
Produce Associate
Whole Foods Market
05.2017 - 06.2018
Field & Stream Associate
Academy Sports + Outdoors
06.2014 - 04.2017
High School Diploma -
Westside High School
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