Kaila-Jade Martin
New York,NY
Summary
Customer-focused and dependable professional with experience delivering high-quality service in fast-paced environments. Skilled in assisting diverse populations, resolving issues efficiently, and maintaining a calm and professional demeanor under pressure. Strong communication, multitasking, and problem-solving abilities. Passionate about creating positive customer experiences and ensuring smooth operations. Currently pursuing a Bachelor of Science in Nursing, bringing empathy, attention to detail, and a service-oriented mindset.
Overview
2
2
years of professional experience
Work History
Data Entry Assistant
Isabella Center for Rehabilitation and Nursing Care
07.2024 - 08.2024
- Provided support to staff and visitors by answering questions and directing inquiries professionally
- Maintained and updated confidential records with a high level of accuracy and attention to detail
- Assisted in organizing and improving filing systems for efficient access to important documents
- Demonstrated ability to manage multiple tasks while maintaining quality and compliance
- Contributed to a positive environment through teamwork and reliable support
Marketing Manager
Summer Youth Employment Program
07.2022 - 08.2022
- Delivered customer-focused service by engaging with individuals to promote products and services
- Built strong relationships through effective communication and active listening
- Collaborated with team members to execute campaigns and meet program goals
- Resolved customer questions and concerns in a professional and timely manner
- Developed adaptability by working in a fast-paced, team-oriented environment
Education
Bachelor of Science in Nursing - undefined
CUNY College of Staten Island
01.2029
High School Diploma - undefined
Success Academy High School of the Liberal Arts
Harlem, NY06.2025
Skills
- Customer Service Excellence
- Passenger Assistance & Support
- Conflict Resolution
- Verbal & Written Communication
- Multitasking in High-Volume Environments
- Team Collaboration
- Attention to Detail & Accuracy
- Time Management
- Problem Solving
- Adaptability & Reliability
Additional Qualifications
- Ability to remain calm and professional in high-pressure situations
- Strong interpersonal skills with a focus on customer satisfaction
- Reliable, punctual, and team-oriented
- Quick learner with the ability to adapt to new systems and procedure
Timeline
Data Entry Assistant
Isabella Center for Rehabilitation and Nursing Care
07.2024 - 08.2024
Marketing Manager
Summer Youth Employment Program
07.2022 - 08.2022
Bachelor of Science in Nursing - undefined
CUNY College of Staten Island
High School Diploma - undefined
Success Academy High School of the Liberal Arts