Dynamic Routing Specialist with extensive experience in customer service. Highly organized professional with excellent time management and problem-solving skills. Establishes relationships with customers and stays calm under pressure. Skilled in emergency response and interpersonal communication, demonstrating a commitment to customer care and innovative transportation techniques. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Special Needs Routing Specialist
Frisco Independent School District Transportation
2010.08 - Current
Assisted in the development of training materials for new Routing Specialists, fostering professional growth and knowledge sharing.
Collaborated with drivers to troubleshoot routing issues, enhancing overall performance.
Monitored fuel consumption rates across fleet vehicles while optimizing routes to minimize costs without compromising on-time delivery.
Create, implement, and maintain safe, efficient, and effective bus routes using the Transfinder and Traversa Routing Systems
Collaborate with teachers to promote the health and education of each child, and work with school and transportation staff to assure a smooth flow of communication between families and school campuses
Correct, update, quantify and verify time schedules, routes and route maps; verify drivers are performing routes as assigned
Respond to routing concerns and issues, and advise drivers on possible solutions concerning routing problems they may encounter
Assist in creating a customer service culture that assures the operational program is responsive and sensitive to the needs of students, parents, and school staff
Assist the department supervisor with the input and collection of student transportation information for the completion of the annual Texas Education Agency Route Service Report
Provide back-up assistance to Transportation office; answer phones; handle general office duties; operate two-way radio
Special Needs Bus Driver
Frisco Independent School District Transportation
2010.08 - Current
Managed challenging behaviors by implementing effective de-escalation techniques during transit.
Improved on-time arrivals by efficiently planning routes and adjusting for traffic conditions.
Coordinated with dispatchers to report any delays or issues affecting transportation services during daily routes.
Contributed to a positive school culture by actively participating in meetings, trainings, and other staff events.
Check mechanical integrity and inspect safety of assigned vehicle prior to departing on route.
Conduct emergency evacuation drills for bus-riding students.
Account Executive, Local Retail Advertising
The Dallas Morning News Inc.
Increased sales and market share of a full suite of products (print and online) through service and maintenance of existing accounts as well as cultivation of newly generated accounts.
Senior Marketing Manager for Clinical Medicine
McGraw-Hill Companies
• Provided vision, direction, and marketing management for clinical medicine product line representing $18 million in annual sales
Education
BBA - Marketing
Bernard M. Baruch College
New York, NY
Skills
Ability to respond to emergency situations
Possess strong and effective, organizational, communication, and interpersonal skills
Knowledge of special needs specific training and pupil management
Knowledge of federal, state, and board policies as related to special needs students and transportation
Understanding of and commitment to customer care principles to ensure good rapport with staff and parents
Attend professional growth activities to keep informed of innovative techniques in transportation.
Timeline
Special Needs Routing Specialist
Frisco Independent School District Transportation
2010.08 - Current
Special Needs Bus Driver
Frisco Independent School District Transportation
2010.08 - Current
Account Executive, Local Retail Advertising
The Dallas Morning News Inc.
Senior Marketing Manager for Clinical Medicine
McGraw-Hill Companies
BBA - Marketing
Bernard M. Baruch College
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