Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Schneider

Shelby Township,MI

Summary

Dynamic and results-oriented professional with a proven track record at Rocket Mortgage, where I implemented strategies that significantly enhanced business efficiency and client satisfaction. Expert in business analysis and customer relationship management, I excel in creating customized solutions and fostering strong client relationships. My adaptability and problem-solving abilities have consistently driven success and process improvements.

Overview

18
18
years of professional experience

Work History

Triple Crown Solutions Consultant

Rocket Mortgage
04.2007 - 11.2024
  • Implemented strategies for bankers and clients, resulting in improved options and increased efficiency throughout the business relationship.
  • Identified and resolved complex issues to support timely completion.
  • Collaborated with cross-functional teams to design and implement customized solutions for clients.
  • Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
  • Recommended new products and services to customers.
  • Created detailed documentation for each client, ensuring seamless handover to support teams upon completion.
  • Increased productivity by collaborating with management to develop process improvements.

Education

Level III Coach -

USA Hockey
09-2024

Safe Sport Certified Coach -

AAU Hockey
09-2021

Licensed Mortgage Banker -24 States -

NMLS Mortgage Licensing
Detroit, MI
07-2007

Associate of Science - General Management Marketing

Oakland University
Rochester, MI
12-2005

Skills

  • Support Response Coordination
  • Customer Needs Assessment
  • Leadership Abilities
  • Complex Negotiation Skills
  • Financial Acumen
  • Sales Support
  • Business Analysis
  • Customer Relationship Management
  • Strategic Problem-solving Abilities
  • Continuos Improvement & Learning
  • Organizational Skills & Multi-tasking
  • Adaptability & Flexibility
  • Task Prioritization
  • Self Motivation & Professionalism

Timeline

Triple Crown Solutions Consultant

Rocket Mortgage
04.2007 - 11.2024

Level III Coach -

USA Hockey

Safe Sport Certified Coach -

AAU Hockey

Licensed Mortgage Banker -24 States -

NMLS Mortgage Licensing

Associate of Science - General Management Marketing

Oakland University

Similar Profiles

CREATE PROFILE
Kenneth Schneider