Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Sergeant

Clearwater

Summary

Worked as a customer service representative at Publix for three years. I handled multiple job classes i.e., cashier, bagger, front desk clerk, coordinator, and cash office clerk. Skilled in problem-solving, ensuring customer satisfaction, communication, working with a team, and adapting to any changes in the work environment. I strive to be as reliable as I can through punctuality, fulfilling tasks in a decisive and timely manner, and covering shifts when the opportunity presents itself.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Worked with large sums of cash in an accurate and attentive manner to ensure no discrepancy's when closing the cash office.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Degree in Nursing - Nursing

St. Petersburg College
Clearwater, FL
05-2026

High School Diploma -

Largo High School
Largo, FL
05-2024

Skills

  • Customer service
  • Active listening
  • Quick learner
  • Complaint handling
  • Problem resolution
  • Level-headedness

Timeline

Customer Service Representative

Publix
03.2022 - Current

Associate Degree in Nursing - Nursing

St. Petersburg College

High School Diploma -

Largo High School