Kenneth Shaffer
180 Main Street Unit B40 Bridgewater, MA
Summary
A hardworking individual who is seeking further advancement within his career on the railroad. Someone who has a very strong work ethic and a strong desire to learn new material and apply it to his career and is able to remain calm within a stressful and fast paced work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Passenger Railroad Conductor
Keolis Commuter Services
Boston, MA
01.2025 - Current
- Ensured compliance with safety regulations and protocols during daily train operations.
- Coordinated communication between crew members and dispatch to optimize service efficiency.
- Conducted pre-trip inspections to verify equipment functionality and safety readiness.
- Monitored train schedules, adjusting routes as necessary to maintain timely arrivals.
- Improved on-time performance through effective communication with dispatchers, engineers, and other crew members.
- Made public announcements on routes and delays.
- Performed daily inspections on switches.
- Assisted passengers with boarding and disembarking, ensuring a smooth and efficient travel experience.
- Mentored new conductors on operational procedures and emergency response techniques.
PT1 NEMT Professional Driver
PILGRIM TRANSPORTATION
North Truro, MA
09.2023 - 12.2024
- Conducted pre-trip inspections to ensure compliance with safety regulations and vehicle functionality.
- Maintained accurate logs of driving hours, mileage, and fuel usage in accordance with DOT regulations.
- Collaborated with dispatchers to optimize route planning and improve delivery schedules.
- Communicated effectively with clients to provide updates on delivery status and address inquiries.
- Implemented best practices for safe driving, reducing incidents during transportation operations.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
Trainman
National Parks Service
Scranton, PA
12.2017 - 12.2024
- Became familiar with the physical characteristics on certain sections of the Delaware and Lackawanna main line
- Attended and passed a NORAC rules class each calendar year
- Experience with shoving movements over multiple miles of trackage
- Learned how to safely work around railroad equipment
- Trained on how to perform proper brake tests depending on the situation
- Was given the opportunity to get a hands on experience in operating a locomotive with two coaches on a shop track
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
DOT Driver
PILGRIM TRANSPORTATION
Pocasset, MA
08.2023 - 12.2023
- Operated various transportation vehicles, ensuring timely delivery of goods and services.
- Followed all relevant traffic laws and safety regulations.
- Demonstrated adaptability by adjusting routes based on traffic conditions or client requests efficiently.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Mobile Security Officer
Securitas Security Services USA
Wilmington, MA
02.2022 - 08.2023
- Conducted regular security patrols to ensure safety and compliance with established protocols.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Made each scheduled patrol right on schedule and safely, even with the very tight timeframes required for each task
Amazon Delivery Driver
Sooner Transportation LLC
Nashua, NH
06.2021 - 11.2021
- Delivered packages promptly to designated locations, ensuring adherence to schedules and routes.
- Maintained vehicle cleanliness and performed routine inspections to ensure optimal performance and safety compliance.
- Communicated effectively with dispatch regarding any delays or issues encountered during deliveries.
- Utilized GPS technology to navigate efficiently, reducing delivery times while maximizing route effectiveness.
- Completed on-time deliveries by choosing best and most efficient routes.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Upheld an efficient record in a high stress environment ensuring deliveries were made safely and on time
Coach Cleaner
Cape Cod Central Railroad
Hyannis, MA
07.2017 - 12.2019
- Performed thorough cleaning of passenger coaches to ensure a pristine environment for guests.
- Operated cleaning equipment and tools safely, adhering to established safety protocols and guidelines.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with team members to achieve efficient workflow during peak operational periods.
Parking Lot Attendant
Cape Cod Central Railroad
Hyannis, MA
12.2015 - 12.2019
- Managed parking lot operations, ensuring efficient vehicle flow and maximizing space utilization.
- Assisted customers with parking inquiries, providing exceptional service and resolving issues promptly.
- Conducted regular inspections of parking facilities to maintain cleanliness and safety standards.
- Trained new staff on operational procedures and customer service best practices for improved performance.
Volunteer for a Local Train Depot
N/A
West Barnstable, MA
05.2012 - 12.2019
- Began learning customer service skills
- Started to become familiar with basic railroad safety rules
- Assisted in boarding and de-boarding passengers
- Assisted in the ticket office selling tickets to passengers and providing information about the railroad
Education
High School Diploma -
Dennis Yarmouth Regional High School
South Yarmouth, MA06-2017
Skills
- Punctuality
- Verbal and written communication
- Route planning
- Safety protocols
- Transportation
- Problem-solving
- Conflict resolution
- Problem-solving abilities
- Adaptability and flexibility
Certification
- Certified Passenger Conductor, Keolis Commuter Services - January 2025-Present
- NORAC Rules and Signals- January 2025-Present
- NIMS- May 2026-Present
- E-prep- January 2025- Present
- Air Brake- January 2025-Present
Timeline
Passenger Railroad Conductor
Keolis Commuter Services
01.2025 - Current
PT1 NEMT Professional Driver
PILGRIM TRANSPORTATION
09.2023 - 12.2024
DOT Driver
PILGRIM TRANSPORTATION
08.2023 - 12.2023
Mobile Security Officer
Securitas Security Services USA
02.2022 - 08.2023
Amazon Delivery Driver
Sooner Transportation LLC
06.2021 - 11.2021
Trainman
National Parks Service
12.2017 - 12.2024
Coach Cleaner
Cape Cod Central Railroad
07.2017 - 12.2019
Parking Lot Attendant
Cape Cod Central Railroad
12.2015 - 12.2019
Volunteer for a Local Train Depot
N/A
05.2012 - 12.2019
High School Diploma -
Dennis Yarmouth Regional High School