Kenneth SLIVA
Omaha,NE
Summary
At DMSI Software, as a Senior Software Solution Specialist, I led the enhancement of customer satisfaction through efficient issue resolution and mentored junior staff, highlighting my teamwork and problem-solving skills. Expert in EDI QA and software installation, my contributions fostered significant professional growth and product knowledge within the team.
Overview
20
20
years of professional experience
Work History
Senior Software Solution Specialist
DMSI Software
11.2004 - Current
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Served as subject matter expert in targeted areas of software
- Did EDI QA for several years
- Installed several customers onto Agility
Education
Bachelor of Science - Economics And Finance
Dana College
Blair, NE05.1989
Skills
- Teamwork and Collaboration
- Customer Service
- Quality Assurance
- Product Knowledge
- Time Management
- Problem-solving abilities
- Multitasking
- Team Collaboration
Timeline
Senior Software Solution Specialist
DMSI Software
11.2004 - Current
Bachelor of Science - Economics And Finance
Dana College
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