Kenneth Smith
Operations Manager
Lancaster,TX
Summary
High-performing Operations Manager with over 20 years of experience delivering successful improvements for business operations, and team development. Resourceful Operations manager to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Fed Ex Ground
Hutchins, TX
01.2011 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
Associate of Arts - Business Administration And Management
Lakeland Community College
Willoughby, OH06.2006
Skills
- Staff Development
- Employee Motivation
- Policies and Procedures Implementation
- Operations Management
- Team Building/Leadership
- Delegation
Certification
- Recipient Portal Critical Systems Mastery program
- Address Management System Critical Systems Mastery program
- Planned Sort Date Critical Systems Mastery program
References
References available upon request.
Timeline
Operations Manager
Fed Ex Ground
01.2011 - Current
Associate of Arts - Business Administration And Management
Lakeland Community College