Kenneth Smith
Folsom,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Property Manager
Ubiquity Property Management
St Louis, MO
08.2020 - 12.2024
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Facilitated tenant paperwork processing and verification.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Collected monthly assessments, rental fees, deposits and payments.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Completed lease applications and verifications, notifying prospects of results.
Human Resources Assistant
Aerotek
San Ramon, CA
10.2016 - 06.2020
- Assisted with the development of training programs for staff members.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Assisted customers with inquiries and complaints in a professional manner.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Computed, recorded and proofread data or reports.
- Inventoried and ordered materials, supplies and services.
- Answered telephones, directed calls, and took messages.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Entered data into computer systems accurately and efficiently.
- Answered customer inquiries via phone and email.
Education
High School Diploma -
Skyline High School
Oakland, CA06-2019
Skills
- Recordkeeping
- Problem solving
- Multi-line telephone skills
- Critical thinking
- Listening skills
- Courteous and professional
- Office organization
- Punctual and reliable
Professional Reference
Andrianne Beal, Ubiquity Proprerty Management
Andbeal77@aol.com
Timeline
Property Manager
Ubiquity Property Management
08.2020 - 12.2024
Human Resources Assistant
Aerotek
10.2016 - 06.2020
High School Diploma -
Skyline High School