Sherley Francois
Augusta,GA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
Property Manager
Aristil Rentals
Clarksville, TN
08.2019 - Current
- Increased property visibility by implementing strategic marketing campaigns targeting potential buyers and tenants.
- Analyzed market trends and competitor data to inform marketing strategies, maintaining a competitive edge in the industry.
- Managed social media accounts to showcase properties, attracting a larger audience and generating more leads.
- Implemented email marketing campaigns targeting specific renter segments, leading to increased engagement and inquiries.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Created and managed social media campaigns to increase brand engagement.
Digital Organizer Team Lead
Center for Digital Strategy
Remote, US
09.2024 - 11.2024
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
User and Product Operations
ByteDance
Remote, US
04.2022 - 04.2023
- Managed end-to-end product life cycle, resulting in increased market penetration and user adoption rates.
- Enhanced customer satisfaction by identifying and resolving product-related issues in a timely manner.
- Collaborated with engineering teams for seamless integration of software updates, ensuring minimal downtime for users.
- Zendesk.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Medical Review Analyst
EDCO Health Information Solutions, Inc.
Remote, US
01.2022 - 04.2022
- Contributed to a higher client satisfaction rate by providing thorough and timely responses to inquiries regarding medical reviews.
- Balanced multiple projects simultaneously without compromising quality or missing deadlines.
- Proactively identified potential issues within reviewed documents, reducing instances of oversights or inaccuracies.
- Maintained strict confidentiality while handling sensitive medical information as part of the review process.
Client Support
Agero Inc.
Remote, US
01.2020 - 07.2021
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
Assistant Manager
Domino's
Delray Beach, FL
05.2015 - 08.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Dental Assistant
Family Dentistry
Palm Beach Gardens, US
11.2016 - 02.2017
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Bachelor Of Science - Biological Sciences
Arizona State University
Tempe, AZCertificate - Dental Assistant
Lincoln college of technology
West Palm Beach, FL02.2017
High school or equivalent -
Lake Worth High School
Lake Worth, FL01.2015
Skills
- Marketing
- Zendesk Expertise
- Helpdesk support
- Account Management
- Client Relations
- Product support
- Discretion and Confidentiality
- Leasing and sales
- Tenant and eviction laws
- Financial budgeting and reporting
- Property marketing and promotion
- Budget Management
- Performance Metrics
- Recordkeeping
Timeline
Digital Organizer Team Lead
Center for Digital Strategy
09.2024 - 11.2024
User and Product Operations
ByteDance
04.2022 - 04.2023
Medical Review Analyst
EDCO Health Information Solutions, Inc.
01.2022 - 04.2022
Client Support
Agero Inc.
01.2020 - 07.2021
Property Manager
Aristil Rentals
08.2019 - Current
Dental Assistant
Family Dentistry
11.2016 - 02.2017
Assistant Manager
Domino's
05.2015 - 08.2019
Bachelor Of Science - Biological Sciences
Arizona State University
Certificate - Dental Assistant
Lincoln college of technology
High school or equivalent -
Lake Worth High School