Kylie Galvez
New Braunfels,TX
Summary
Experienced and dedicated property manager with a proven track record of effectively overseeing diverse property portfolios to ensure tenant satisfaction. Skilled in managing multiple properties by supervising vendors, leasing, collecting all rent payments, and maintaining resident accounts. Proficient in marketing, obtaining qualified leads, and maintaining positive tenant and owner relationships for seamless operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Bay Property Management
02.2025 - 06.2025
- Conducted thorough market research to stay current on local trends and pricing strategies.
- Provided exceptional customer service to both property owners and potential tenants, fostering loyalty and repeat business.
- Created customized presentations for prospective tenants outlining property features, amenities, and neighborhood highlights.
- Expanded referral network through active engagement in community events and real estate organizations.
- Assisted clients in navigating complex lease agreements, clarifying terms and conditions as needed.
- Maintained detailed records of all transactions, ensuring accurate documentation and timely followups.
- Collaborated with marketing team to create captivating promotional materials for available properties.
- Developed strong relationships with property owners to ensure long-term partnerships.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
Sales Consultant
SalesBound
02.2024 - 02.2025
- Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals
- Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction
- Mentored junior sales team members, providing guidance on effective selling techniques and product knowledge development
Realtor
RD Realty Group
08.2020 - 02.2024
- Showcased residences with virtual and in-person tours to expertly features and benefits.
- Managed client relations by staying on top of issues arising before, during, and after move-in dates.
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies.
- Conducted effective sales efforts via telephone, email, and in-person.
- Closed leasing contracts by overcoming objections and accurately processing required paperwork.
Marketing Manager
Ghostletics Gyms
04.2023 - 07.2023
- Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and generate leads
- Analyzed market trends and competitor activities to identify opportunities for growth and adjust marketing strategies accordingly
- Implemented digital marketing campaigns across various channels including social media, email marketing, SEO/SEM, and content marketing
- Conducted market research to identify target audience demographics, preferences, and behaviors in order to optimize campaign targeting
- Created engaging social media campaigns that increased follower base by 30% resulting in improved brand visibility online
- Managed the creation and distribution of marketing materials such as brochures, flyers, and promotional items ensuring brand consistency
Leasing Agent
The Bowie - Cushman & Wakefield
06.2022 - 04.2023
- Strategically marketed for pre leasing units before property was move-in ready
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies
- Handled relations with development team and owners
- Closed leasing contracts by overcoming objections and accurately processing required paperwork.
- Showcased residences with virtual and in-person tours to expertly features and benefits.
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates.
- Kept units move-in ready with consistent maintenance and cleaning strategies.
- Maintained clean, current records with strong data entry and verification skills.
- Met occupancy goals with strategic marketing plans.
- Engaged community members through special events and one-on-one support
Leasing Agent
Roscoe property management
08.2021 - 02.2022
- Strategically marketed for pre leasing units before property was move-in ready
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies
- Handled relations with development team and owners
- Closed leasing contracts by overcoming objections and accurately processing required paperwork.
- Showcased residences with virtual and in-person tours to expertly features and benefits.
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates.
- Kept units move-in ready with consistent maintenance and cleaning strategies.
- Maintained clean, current records with strong data entry and verification skills.
- Met occupancy goals with strategic marketing plans.
- Engaged community members through special events and one-on-one support
Membership Concierge
Life time fitness
02.2017 - 11.2020
- Assist with membership sales
- Handle membership accounting
- Process billing and any membership changes
- Greet members and guests
- Provide exceptional customer service in person and on the phone
- Membership quality care
Broker Assistant
RD Realty Group
11.2019 - 02.2020
- Drafted daily transaction and earnings reports for all client accounts.
- Supported all clerical tasks, including answering phones, processing mail, and developing documents.
- Drafted required forms such as receipts and transfer confirmations in alignment with client transaction requests.
- Communicated with clients and coworkers to gather market data, resolve account issues, and address inquiries.
- Updated office files daily and kept records organized.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Assisted customers with sales and service needs.
- Kept all areas clean, organized and in line with company professional standards.
Professional Basketball Player
WMLBA
05.2015 - 08.2019
- Point guard for the San Antonio Troopers and Texas Storm. The WMLBA is essentially the D league for the WNBA. My role was to be an extension of my coach on the court and to help my team win.
- Although this is not related to my future career path, being a professional athlete teaches discipline, work ethic, teamwork and pure will power to accomplish any goal! This has helped me through every aspect of life and I will always strive to be the best I can be in my field and life!
Education
High school diploma - Marketing
F.E.A.S.T
San Antonio, TXSkills
- Microsoft Outlook
- Real Estate
- Property Management
- Event Planning
- Property Leasing
- Customer service
- Communication skills
- Marketing
- Sales
- Guest Relations Experience
- Lead generation
- Yardi
- Payment collection
- Tenant relations
- Networking and industry connections
- Professional prospecting and networking
- Marketing communications
- Marketing strategies
- Social media marketing
- Marketing and branding
Certification
- Online personal trainer, 07/01/23
- Real Estate License
Personal Information
Authorized To Work: US
Timeline
Property Manager
Bay Property Management
02.2025 - 06.2025
Sales Consultant
SalesBound
02.2024 - 02.2025
Marketing Manager
Ghostletics Gyms
04.2023 - 07.2023
Leasing Agent
The Bowie - Cushman & Wakefield
06.2022 - 04.2023
Leasing Agent
Roscoe property management
08.2021 - 02.2022
Realtor
RD Realty Group
08.2020 - 02.2024
Broker Assistant
RD Realty Group
11.2019 - 02.2020
Membership Concierge
Life time fitness
02.2017 - 11.2020
Professional Basketball Player
WMLBA
05.2015 - 08.2019
High school diploma - Marketing
F.E.A.S.T
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