Summary
Overview
Work History
Education
Skills
Additionalexpertise
Affiliations
Timeline
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Kenneth Stanford

Wilmington,DE

Summary

I am a Proven leader with a track record of driving sales growth and building strong customer relationships. Skilled in strategic thinking and technical proficiency, adept at staff development and conflict resolution. Achieved consistent sales targets by leveraging product knowledge and adaptability. Excelled in fostering team success and enhancing satisfaction with my extensive experience in customer relations. I pride myself on being a motivated problem-solver with the intention of stepping into roles and quickly making positive changes to drive company success.

Overview

4
4
years of professional experience

Work History

Assistant Manager (Full Time)

T-Mobile
Elkton, MD
03.2024 - Current
  • Lead a team of sales representatives, setting goals and providing training on best sales practices to meet and exceed team objectives
  • Oversee daily store operations, open and close store, ensure smooth workflow, and manage inventory levels
  • Implement strategies to enhance customer satisfaction and promote long-term customer relationships and brand loyalty
  • Assist in creating promotional strategies that increase in in-store traffic and customer engagement
  • Collaborate with upper management to set store goals and monitor progress

Audio Engineering (Self-Employed)
01.2021 - Current
  • Provide high-quality audio engineering services for studio recordings, and post-production projects, delivering sound quality that met diverse client needs
  • Offer personalized sound solutions using audio equipment and recording techniques
  • Continuously enhanced technical proficiency in sound mixing, mastering, and editing software, keeping up-to-date with industry advancements and emerging technologies

Sales & Customer Representative (Full Time)

Comcast Xfinity
Newark, DE
08.2023 - 03.2024
  • Delivered comprehensive product knowledge to assist customers in making informed purchasing decisions, contributing to high customer satisfaction scores
  • Maintained detailed customer records, ensuring timely follow-ups and high-quality customer interactions
  • Assessed customer needs to tailor service packages and offerings, achieving monthly sales targets consistently
  • Provided on-site support for customers in using Comcast's digital portals for online management of services

Sales Representative (Part Time)

AT&T
Newark, DE
01.2022 - 07.2023
  • Established strong customer relationships through excellent service and clear communication
  • Consistently met sales goals by understanding customer needs and providing the most suitable product options
  • Utilized AT&T's sales software to track customer interactions, manage inventory, and process payments efficiently
  • Provided technical support for customers using the company's products or services.
  • Negotiated deals and handled complaints or objections.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Education

High School - Computer Science Track, AP Computer curriculum

Appoquinimink High School
Middletown, DE
05.2020

Skills

  • Sales & Customer Relationship Building
  • Product Knowledge
  • Adaptability & Problem Solving
  • Technical Proficiency
  • Ability to Communicate Clearly and Persuasively
  • Budget assistance
  • Staff development
  • Sales growth
  • Staff supervision
  • Orientating and training
  • Conflict resolution
  • Schedule oversight
  • Financial management
  • Sales forecasting
  • Strategic thinking

Additionalexpertise

Audio Engineering, Self-Employed, 01/01/21, Present, Provide high-quality audio engineering services for studio recordings, and post-production projects, delivering sound quality that met diverse client needs., Offer personalized sound solutions using audio equipment and recording techniques., Continuously enhanced technical proficiency in sound mixing, mastering, and editing software, keeping up-to-date with industry advancements and emerging technologies.

Affiliations

  • Member of an adult basketball league

Timeline

Assistant Manager (Full Time)

T-Mobile
03.2024 - Current

Sales & Customer Representative (Full Time)

Comcast Xfinity
08.2023 - 03.2024

Sales Representative (Part Time)

AT&T
01.2022 - 07.2023

Audio Engineering (Self-Employed)
01.2021 - Current

High School - Computer Science Track, AP Computer curriculum

Appoquinimink High School

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Kenneth Stanford