Justin C. Gonzalez
Coconut Creek,USA
Summary
Dynamic and results-driven automotive industry professional with a proven track record of elevating operations, boosting sales, and building high-performing teams. Expert in streamlining warehouse and parts department workflows, leveraging strategic upselling and cross-selling techniques to maximize revenue. Adept at cultivating strong vendor and customer relationships, negotiating favorable terms, and implementing innovative process improvements that drive efficiency and profitability. A passionate leader committed to delivering exceptional customer experiences, inspiring teams, and exceeding organizational goals in fast-paced, competitive environments. Recognized for problem-solving prowess, a keen eye for detail, and a relentless drive to succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Parts Manager
Brickell CDJR
12.2024 - Current
- - Lead daily operations of the parts department, focusing on inventory accuracy, customer satisfaction, and team development.
- - Implement strategies to boost sales through upselling and cross-selling, increasing departmental revenue.
- - Cultivate strong vendor relationships, negotiating pricing and delivery terms to maximize margins.
- - Drive process improvements to streamline order fulfillment, reduce wait times, and improve overall efficiency.
- - Train and mentor staff, fostering a motivated, high-performing team environment.
- - Analyze sales and inventory reports to forecast demand and optimize stock levels.
- - Collaborate with other departments to ensure seamless workflow and exceptional customer service.
Assistant Parts Manager
Arrigo Dodge
01.2021 - 09.2024
- - Reorganized parts department operations, improving workflow and inventory management.
- - Provided expert customer service, assessing needs, and offering tailored solutions.
- - Negotiated with suppliers to secure better pricing and delivery terms.
- - Managed inventory levels, conducted audits, and implemented tracking systems.
- - Increased sales through targeted upselling and cross-selling strategies.
- - Enhanced communication channels within the team, boosting productivity.
Parts Advisor
East Coast Toyota
01.2019 - 01.2021
- - Delivered excellent customer service, resolving issues and fulfilling parts orders efficiently.
- - Assisted technicians with parts diagnosis and recommendations, increasing sales opportunities.
- - Managed inventory levels, performed regular audits, and maintained stock organization.
- - Developed vendor relationships, negotiating discounts and better terms.
- - Increased sales revenue through upselling, cross-selling, and effective product recommendations.
- - Maintained detailed reports on inventory and sales trends to inform management decisions.
Outside Sales Representative
Renovation Angel
01.2017 - 10.2020
- - Drove new business growth by promoting kitchen removal and resale services focused on sustainability.
- - Built and maintained relationships with clients, providing customized solutions for renovations.
- - Managed client consultations, scheduling, and project logistics to ensure smooth execution.
- - Increased market share and revenue by cultivating a network of repeat clients and referrals.
Education
High School Diploma - undefined
Ridgefield Park Jr/Sr High School
Ridgefield Park, NJ06.2019
Skills
- -
- Automotive Parts & Inventory Management
- Sales & Customer Relationship Building
- — Proven ability to increase revenue through targeted upselling, cross-selling, and consultative sales approaches
- Team Leadership & Staff Training
- — Experienced in motivating teams, developing talent, and fostering a collaborative environment
- Supply Chain & Vendor Negotiation
- — Skilled at negotiating favorable terms to reduce costs and improve profitability
- Process Optimization & Workflow Improvement
- — Streamlined operations, reducing turnaround times and enhancing efficiency
- Customer Service Excellence
- — Dedicated to providing an unmatched customer experience, resolving issues swiftly and professionally
- Data Analysis & Forecasting
- — Utilizing sales and inventory data to inform purchasing decisions and demand planning
- Safety & Security Protocols
- Forklift Operation & Warehouse Safety
- Budget & Cost Control
- Problem Solving & Critical Thinking
- Marketing & Goal Setting
Certification
- - CPR/AED Certification
- - Basic Life Support (BLS)
Timeline
Assistant Parts Manager
Brickell CDJR
12.2024 - Current
Assistant Parts Manager
Arrigo Dodge
01.2021 - 09.2024
Parts Advisor
East Coast Toyota
01.2019 - 01.2021
Outside Sales Representative
Renovation Angel
01.2017 - 10.2020
High School Diploma - undefined
Ridgefield Park Jr/Sr High School