Mikael Laurin
Ludlow
Summary
Dynamic professional with extensive experience in inventory management and customer relations at Ride North Recreation. Proven track record in optimizing parts ordering processes and enhancing customer satisfaction. Skilled in utilizing POS systems and fostering strong client relationships, contributing to streamlined operations and improved fulfillment efficiency.
Experienced with inventory management, parts procurement, and team supervision. Utilizes strategic planning to optimize parts availability and reduce downtime. Track record of fostering strong vendor relationships and delivering exceptional customer support.
Results-driven automotive professional with extensive experience in parts management and logistics coordination. Known for ensuring efficient inventory control and enhancing parts distribution. Strong team collaborator with focus on achieving operational goals and adapting to dynamic environments. Expertise in vendor relations and problem-solving.
Diligent [Desired Position] with solid background in managing inventory and coordinating parts logistics. Proven track record of improving parts availability and streamlining procurement processes. Demonstrated ability in team leadership and customer service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Parts Manager
Ride North Recreation
Houlton, ME
09.2024 - Current
- Assisted in managing inventory levels and order fulfillment for parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts and materials.
- Maintained organized storage systems for efficient retrieval of parts and equipment.
- Supported staff training on product knowledge and customer service best practices.
- Collaborated with team members to streamline operational workflows and enhance efficiency.
- Processed customer orders, ensuring accuracy and prompt processing of requests.
- Monitored stock levels, identifying discrepancies and implementing corrective actions as needed.
Parts Counter Person
Ride North Harley Davidson
Caribou, ME
04.2022 - 09.2024
- Assisted customers in identifying and selecting required parts and accessories
- Managed inventory levels, ensuring timely replenishment of stock
- Processed customer orders efficiently using point-of-sale systems
- Provided expert advice on product compatibility and usage to enhance customer satisfaction
- Collaborated with service department to streamline parts delivery for repairs
- Implemented process improvements that reduced order fulfillment time
Parts Counter Person
Fort Kent PowerSports
Fort Kent, ME
02.2017 - 03.2021
- Trained new staff on inventory management and customer service protocols
- Maintained organized parts display, optimizing accessibility for customers
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Automotive Technician
Boch Honda West
Westford, MA
10.2014 - 11.2017
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Performed routine maintenance, enhancing vehicle longevity and customer satisfaction.
- Utilized advanced diagnostic tools to identify issues accurately and efficiently.
- Collaborated with team members to streamline repair processes, reducing turnaround times.
- Implemented safety protocols during repairs, maintaining a safe working environment.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
High School Diploma -
Greater Lowell Vocational High School
Tyngsboro, MA06-2009
Skills
- Customer service
- Shipping and receiving
- Warehouse operations
- Parts ordering
- Customer relations
- POS systems operations
- Goal setting
- Inventory management
- Inventory audits
- Stock management
- Returns processing
Certification
- CPDW - Certified Professional in Distribution and Warehousing
Languages
English
Full Professional
Timeline
Assistant Parts Manager
Ride North Recreation
09.2024 - Current
Parts Counter Person
Ride North Harley Davidson
04.2022 - 09.2024
Parts Counter Person
Fort Kent PowerSports
02.2017 - 03.2021
Automotive Technician
Boch Honda West
10.2014 - 11.2017
High School Diploma -
Greater Lowell Vocational High School