Kenneth Staton
Fresno,CA
Summary
Client services and benefits administration expert with extensive experience in claims processing and participant education, ensuring adherence to benefit plan regulations—proven track record in resolving client inquiries and improving satisfaction through effective communication and collaboration across departments.
Overview
14
14
years of professional experience
Work History
Business Development Support
James G Parker Insurance
04.2026 - 05.2026
- Updated lead and prospect data, enhancing accuracy for account administrative teams.
- Coordinated internal communication on workers’ compensation and casualty insurance, ensuring clarity and compliance.
- Streamlined administrative workflows, contributing to improved team efficiency.
Account Technician
James G Parker Insurance
09.2025 - 03.2026
- Resolved client benefit questions and maintained accurate account information to enhance client satisfaction.
- Processed employee benefit enrollments, terminations, and updates to ensure accurate participant records.
- Organized benefits documentation and supported compliance processes to uphold regulatory standards.
CSR / FSA /HSA/ HRA Specialty Team
Navia Benefit Solutions
Fresno, California
11.2021 - 09.2025
- Processed and reviewed FSA, HSA, and HRA claims, ensuring compliance with plan rules and enhancing participant satisfaction.
- Provided phone and email support to participants on benefit usage and reimbursement procedures, facilitating smooth claims processing.
- Resolved escalated issues by researching account details and coordinating with internal teams.
- Maintained detailed records to ensure compliance with regulations and support audit readiness.
IHSS Care Provider
In-Home Supportive Services
01.2015 - 03.2022
- Fresno County
Delivery Driver
Dunn-Edwards Paints
06.2021 - 11.2021
Team Lead / Server
Pardini’s Catering
01.2015 - 06.2021
Assistant Floor Manager
Element Home Furnishings
01.2012 - 12.2014
Education
High School Diploma -
McLane High School
Skills
- Client Services
- Participant Support
- Benefits Administration
- Claims Processing
- Database management
- Microsoft Office
- Problem Solving
- Attention to Detail
- Time Management
- Cross-department Collaboration
- Reliability
- Written Communication
Timeline
Business Development Support
James G Parker Insurance
04.2026 - 05.2026
Account Technician
James G Parker Insurance
09.2025 - 03.2026
CSR / FSA /HSA/ HRA Specialty Team
Navia Benefit Solutions
11.2021 - 09.2025
Delivery Driver
Dunn-Edwards Paints
06.2021 - 11.2021
IHSS Care Provider
In-Home Supportive Services
01.2015 - 03.2022
Team Lead / Server
Pardini’s Catering
01.2015 - 06.2021
Assistant Floor Manager
Element Home Furnishings
01.2012 - 12.2014
High School Diploma -
McLane High School