Kenneth Stewart
Norton Shores,MI
Summary
Dynamic professional with a proven track record at Mona Lake Boat Club, excelling in customer service. Demonstrated ability to enhance customer satisfaction and resolve complaints with empathy, alongside expertise in inventory management. Skilled in fostering teamwork, ensuring operational excellence, and contributing to positive work environments.
Overview
3
3
years of professional experience
Work History
Bartender
Mona Lake Boat Club
04.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Landscaper
Stevie’s
07.2021 - 08.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Installed lights, sprinklers and other outdoor features based on requirements.
Education
Entrepreneurship
Central Michigan University
Mount Pleasant, MIHigh School Diploma -
Mona Shores
Norton Shores, MI04.2022
Skills
- Excellent Communication Skills
- Customer Service
- Inventory Management
- Team Collaborating
- Landscape and Gardening
Accomplishments
- 4 year High School Varsity Lacrosse player
- Boater safety certified
- Landed Airplane
Timeline
Bartender
Mona Lake Boat Club
04.2024 - 12.2024
Landscaper
Stevie’s
07.2021 - 08.2023
Entrepreneurship
Central Michigan University
High School Diploma -
Mona Shores
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