Kenneth Strain
Sun Auto Service
Cedar Park,TX
40
Years of experience
Detail-oriented Service Advisor and Claims Adjuster with extensive experience in automotive repairs, collision estimates, and policy review. Known for accurate documentation, multitasking, and clear communication with customers, technicians, and insurance partners. Focused on keeping repairs moving efficiently and professionally.
Work History
Service Advisor
11 Months- Communicated repair needs and service recommendations to customers clearly and professionally.
- Prepared accurate repair orders, estimates, and invoicing for incoming vehicle service.
- Coordinated appointment scheduling and workflow to support timely shop operations.
- Reviewed inspection findings with technicians to confirm completed repairs and needed services.
Automotive Claims Adjuster
1 Year- Investigated catastrophe claims and documented damage details for accurate file completion.
- Reviewed policy coverage and applied guidelines to support timely claim determinations.
- Inspected automotive losses and prepared detailed estimates using CCC Estimating system.
- Communicated with policyholders to explain claim status, next steps, and required documentation.
Body Shop Estimater
1 Year 11 Months- Prepared accurate repair estimates using CCC ONE and supplemental documentation for collision damage assessments.
- Reviewed vehicle damage, identified hidden repairs, and updated estimates to reflect approved repair scope.
- Communicated with customers, insurance adjusters, and technicians to clarify estimates and repair expectations.
- Ordered replacement parts and coordinated delivery timing to support efficient repair workflow.
Automotive Claims Adjuster
5 Years- Inspected automotive losses and prepared detailed estimates using CCC One estimating system.
- Evaluated repair scopes and compared estimates for consistency with observed damages.
- Maintained organized claim notes, photos, and correspondence to ensure compliant records.
- Collaborated with field teams and supervisors to resolve coverage questions and complex losses.
Senior Service Advisor
3 Years 8 Months- Advised customers on vehicle repairs, maintenance recommendations, and warranty coverage.
- Coordinated repair orders with technicians, parts teams, and service management.
- Reviewed inspection results to present accurate estimates and approved work.
- Resolved customer concerns while maintaining high satisfaction and service retention.
Education
Associate of Science - Health Information Technology
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Timeline
Service Advisor
Sun Auto Service
10.2025 - 09.2026Read More
Automotive Claims Adjuster
Pilot Catastrophe
11.2024 - 11.2025Read More
Body Shop Estimater
Caliber Collision
11.2022 - 10.2024Read More
Automotive Claims Adjuster
Pilot Catastrophe
11.2017 - 11.2022Read More
Senior Service Advisor
Southwest Kia
02.2014 - 10.2017Read More
Davenport University
Associate of Science from Health Information Technology
Read More