Kenneth Swan
Los Angeles,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Peloton Interactive Inc.
09.2023 - Current
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Served customers with knowledgeable, friendly support at every stage of the purchase process.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Managed both incoming customer phone calls and incoming chats, as well as email.
Veterans ERG Communication Chair
Peloton Interactive Inc.
08.2022 - 11.2024
- Engaged with ERG members via slack channel, email, and monthly zoom meetings.
- Worked with fellow ERG chair and co-leads to program events fireside chats for the ERG.
- Worked in coordination with other ERG leads and board members to create content that spanned multiple ERG's.
- Worked in coordination with non-profit organizations to volunteer at events.
- Created content for Peloton members in coordination with non-profit organizations and content team.
Sales Specialist
Peloton Interactive
09.2020 - 09.2023
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Engaged with customers to build rapport and loyalty.
- Encouraged a team atmosphere amongst my teammates at the store, district, and company level.
- Delivered product solutions to customers finding their needs through discovery questions.
- Created new leads by capturing customer information over the phone and in-person.
- Conducted outreach to keep engagement with potential customers active.
- Conducted lead pipeline management utilizing the tools in Salesforce.
- Continued to stay up to date on everything product related including software updates, new products.
- Assisted customers in finding the correct support channel for issues that have occurred with their product.
- Found creative solutions to customers order processing issues.
SQL Server Developer XSport
Fitness
12.2019 - 03.2020
- Implemented system enhancements to design and develop solutions to address problem reports.
- Created optimal technical solutions to user needs with in-depth system analysis.
- Analyzed existing SQL queries to identify opportunities for improvements.
Full Stack Engineer Fellow
General Assembly
09.2019 - 12.2019
- Paired with fellow engineers to brainstorm ideas, debug problems and review code.
- Adopted engineering best practices and delivered highest quality scalable solutions.
- Followed and supported change management practices and internal controls standards.
GI Technician
Edward Hospital
08.2018 - 08.2019
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection
- control procedures.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
Education
High School Diploma -
South Elgin High School
South Elgin, IL05.2009
Skills
- Product Knowledge
- Customer Complaint Resolution
- Product Sales
- Order management
- Sales processes
- Coaching and mentoring
- Relationship building
- Salesforce
Accomplishments
UH-60 Mechanic - US Army Savannah, Georgia
July 2009 - November 2013
Bagram Airfield & Kandahar Airfield
Honorable Discharge
Two combat deployments (OEF IX-X, OEF XII-XIII)
Certification
Google Project Management - October 2023
Salesforce Administration - August 2020
Education
South Elgin, IL
Contact
Saint Charles, Illinois 60174
Timeline
Inside Sales Representative
Peloton Interactive Inc.
09.2023 - Current
Veterans ERG Communication Chair
Peloton Interactive Inc.
08.2022 - 11.2024
Sales Specialist
Peloton Interactive
09.2020 - 09.2023
SQL Server Developer XSport
Fitness
12.2019 - 03.2020
Full Stack Engineer Fellow
General Assembly
09.2019 - 12.2019
GI Technician
Edward Hospital
08.2018 - 08.2019
High School Diploma -
South Elgin High School
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