Kenneth Talmich
Denver,United States
Summary
Motivated professional Service Advisor offering Responsible and Hardworking skills in Automotive Customer Service. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities to include greeting of costumers ,customer complaint,working with techs to formulate estimates ,sourcing parts at low cost to create a reasonable mark-up percentage, follow up with customer and I also have experience with lube tech duties as well.
Overview
2
2
years of professional experience
Work History
Automotive Service Advisor
Fleet Management Services
Commerce City, CO
01.2022 - 05.2024
- Greeted customers, identified their needs and provided advice on automotive services.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Provided estimates of repair costs to customers and discussed options with them.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Educated customers about preventative maintenance programs available at the dealership.
Education
GED -
Red Rocks Community College
Denver, CO05.2002
Skills
- Good Work ethic
- Communication
- People skills
- Maintenance & Repair
- Troubleshooting
- Flexible
- Computer skills
- Leadership
- Reliable and trustworthy
- Formulate Emails
- Billing
- Accounts receivable
- Customer follow Up
- Answering Phones
- Automotive Portal Entry
- Vendor Sourcing
Timeline
Automotive Service Advisor
Fleet Management Services
01.2022 - 05.2024
GED -
Red Rocks Community College
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