Kenneth Taylor
HOUSTON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Volunteer Firefighter
Highlands Fire Department
Highlands, TX
03.2024 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Administered first aid and conducted emergent response management.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Project Manager, Client Services
KBM Roofing And Restoration
Houston, TX
03.2022 - Current
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Help Desk Support Specialist
Smart City
Houston, TX
03.2019 - 02.2022
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
Education
High School Diploma -
Goose Creek Memorial
Baytown, TX08.2012
Skills
- Network Troubleshooting
- Customer service expert
- Professionalism
- Customer Communication and Empathy
- Support Services
- Problem-solving aptitude
- Incoming Call Management
Timeline
Volunteer Firefighter
Highlands Fire Department
03.2024 - Current
Project Manager, Client Services
KBM Roofing And Restoration
03.2022 - Current
Help Desk Support Specialist
Smart City
03.2019 - 02.2022
High School Diploma -
Goose Creek Memorial