Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Taylor

HOUSTON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Volunteer Firefighter

Highlands Fire Department
03.2024 - Current
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Administered first aid and conducted emergent response management.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.

Project Manager, Client Services

KBM Roofing And Restoration
03.2022 - Current
  • Fostered strong relationships with clients, leading to increased contract renewals and referrals.
  • Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Help Desk Support Specialist

Smart City
03.2019 - 02.2022
  • Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
  • Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.

Education

High School Diploma -

Goose Creek Memorial
Baytown, TX
08.2012

Skills

  • Network Troubleshooting
  • Customer service expert
  • Professionalism
  • Customer Communication and Empathy
  • Support Services
  • Problem-solving aptitude
  • Incoming Call Management

Timeline

Volunteer Firefighter

Highlands Fire Department
03.2024 - Current

Project Manager, Client Services

KBM Roofing And Restoration
03.2022 - Current

Help Desk Support Specialist

Smart City
03.2019 - 02.2022

High School Diploma -

Goose Creek Memorial

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Kenneth Taylor