Summary
Work History
Education
Skills
Timeline
Generic

Kenneth Templet

Kentwood,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Agent

Ontelproducts
05.2023 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Education

Associate of Applied Business - Secretarial Studies And Office Administration

Ascension College
Gonzales, LA
10.2006

Skills

  • Call Volume Analysis
  • Outstanding Communication Skills
  • Policy and Procedure Adherence
  • Issue and Complaint Resolution
  • Corrective Actions
  • Billing Inquiries
  • Inbound Call Management
  • Microsoft Office Suite Proficiency
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Customer Complaint Resolution
  • Customer Service

Timeline

Customer Service Agent

Ontelproducts
05.2023 - 09.2023

Associate of Applied Business - Secretarial Studies And Office Administration

Ascension College
Kenneth Templet