Kenneth Thomas
Angier,NC
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales revenue at Hiester Wholesale Parts. Expert in operations management and customer relations, adept at motivating teams and streamlining processes for optimal efficiency. Achieved significant improvements in performance metrics through effective staff supervision and workload management.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Kens Muffler
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Manager
Hiester Wholesale Parts
10.2018 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Route Sales Manager
Interstate Batteries
08.2009 - 10.2018
- Performed thorough pre-trip inspections, identifying potential issues before they became costly repairs or safety concerns.
- Contributed ideas during team brainstorming sessions for continuous improvement of operational processes within the company''s transportation division.
- Mentored new hires on company procedures and best practices, contributing to a positive work environment and successful team performance.
- Elevated driver morale through active participation in company events, promoting teamwork among peers.
- Established strong relationships with clients through professional interactions during pick-ups and drop-offs, enhancing overall customer experience.
- Demonstrated adaptability with shifting priorities while managing tight deadlines for multiple customer deliveries.
Education
Harnett Central High School
Angier, NC2007
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Workload Management
- Operations Management
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
Kens Muffler
09.2021 - Current
Sales Manager
Hiester Wholesale Parts
10.2018 - 08.2021
Route Sales Manager
Interstate Batteries
08.2009 - 10.2018
Harnett Central High School