Kenneth Traikovich
Wenatchee,WA
Summary
Customer-focused professional with a solid background in operations management. Known for exceptional service delivery and problem-solving skills, contributing to increased customer loyalty and repeat business. Knowledgeable sales or management with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
36
36
years of professional experience
Work History
Owner/Operator
Anglers Auto Service
Wenatchee, WA
12.2009 - 06.2025
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Oversaw staff training, enhancing team performance and service quality.
- Developed and implemented marketing strategies to increase customer base.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Established strong vendor relationships, optimizing supply chain operations.
- Evaluated financial reports, identifying areas for cost reduction and revenue growth.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed daily operations, overseeing service appointments and customer interactions.
- Implemented efficient workflow processes, enhancing service delivery and reducing turnaround times.
- Trained and mentored staff on automotive repair techniques and customer service best practices.
Sales Manager With Over 30 Years of Experience.
Midas Muffler, Brake Stop and Walts Radiator
Wenatchee, WA
02.1989 - 11.2009
- Developed strategic sales plans to enhance customer engagement and drive revenue growth.
- Led team training sessions to improve product knowledge and sales techniques among staff.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Fostered strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Established strong relationships with key clients, enhancing customer loyalty and retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Certificate of Technical Studies - Diesel Mechanics
Bates Technical College
Tacoma, WA1987
Certificate of Technical Studies - Marine Mechanics
Clover Park Technical College
Lakewood, WA1986
Skills
- Operations management
- Hiring
- Sales negotiation
- Personnel management
- Staffing
- Inventory management
- Recruiting and hiring
- Vendor negotiation
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
Accomplishments
- Supervised team of multiple staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Languages
English
Full Professional
Timeline
Owner/Operator
Anglers Auto Service
12.2009 - 06.2025
Sales Manager With Over 30 Years of Experience.
Midas Muffler, Brake Stop and Walts Radiator
02.1989 - 11.2009
Certificate of Technical Studies - Diesel Mechanics
Bates Technical College
Certificate of Technical Studies - Marine Mechanics
Clover Park Technical College