KENNETH TUCKER JR.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant General Manager
Verizon
Columbia, South Carolina
03.2024 - Current
- Managed monthly budgets, tracked profit and loss, and met target margin goals.
- Trained associates on Verizon systems and sales procedures to improve team competency and service quality.
- Resolved customer technical concerns and escalated complex Verizon account matters to ensure timely resolution.
- Assisted store manager in prioritizing daily operations to enhance retail efficiency.
CONCESSIONS MANAGER
Columbia Fireflies
02.2023 - 09.2024
- Analyzed sales trends to inform decisions that increased revenue and improved customer satisfaction.
- Supervised team to maintain quality and safety standards, streamlining workflow processes.
- Utilized POS systems to track sales and monitor inventory, enhancing accuracy of sales data.
Lead Valet Attendant
Southern Valet
Columbia, SC
07.2022 - 01.2024
- Managed customer interactions, delivering seamless service and resolving problems effectively.
- Implemented an efficient digital tracking system for vehicle management, reducing errors and improving workflow.
- Developed organizational processes that streamlined team operations and enhanced efficiency.
FOOD CART MANAGER
Columbia Fireflies
02.2021 - 09.2022
- Managed scheduling and logistics with digital platforms to improve staff workflow efficiency.
- Developed streamlined ordering process to reduce service time and improve customer satisfaction.
- Directed mobile cart operations during Columbia Fireflies ballpark events.
- Coordinated concession cart setup across stadium concourses and seating areas.
- Supervised cart attendants during game-day service and fan interactions.
RECRUITING
University of South Carolina Football
Columbia, South Carolina
05.2021 - 07.2021
- Analyzed recruit performance data, leveraging software to identify trends in player metrics.
- Managed CRM systems to track recruitment progress and streamline communication with candidates.
- Coordinated campus visits, meetings, and recruiting events with coaching staff to enhance candidate engagement.
Customer Service Representative
Publix Super Markets Inc
Columbia, South Carolina
01.2020 - 06.2021
- Handled high volumes of customer interactions, ensuring professionalism and efficiency in service delivery.
- Operated POS system for purchases, refunds, and adjustments
- Coordinated back office operations for internal teams and client support workflows, streamlining processes for better collaboration.
- Ensured accuracy of back office records to support operational needs. and maintained accurate daily documentation.
Education
BACHELOR OF SCIENCE - SPORT AND ENTERTAINMENT MANAGEMENT
University of South Carolina
Columbia, SC05-2024
Associate of Arts - Information Technology
USC Union
Union05-2019
Skills
- CRM software
- Data Analysis & Reporting
- Troubleshooting & Technical Support
- Help Desk Support
- IT Systems & Network Fundamentals
- Active Directory
- Team Collaboration
Certification
- CompTIA A+
- Google IT Support Professional Certificate
- Basic Network Troubleshooting & Cybersecurity Fundamentals
Leadership
Alpha Phi Alpha Fraternity, Inc.
Timeline
Assistant General Manager
Verizon
03.2024 - Current
CONCESSIONS MANAGER
Columbia Fireflies
02.2023 - 09.2024
Lead Valet Attendant
Southern Valet
07.2022 - 01.2024
RECRUITING
University of South Carolina Football
05.2021 - 07.2021
FOOD CART MANAGER
Columbia Fireflies
02.2021 - 09.2022
Customer Service Representative
Publix Super Markets Inc
01.2020 - 06.2021
BACHELOR OF SCIENCE - SPORT AND ENTERTAINMENT MANAGEMENT
University of South Carolina
Associate of Arts - Information Technology
USC Union