KENNETH TUCKER JR.
Summary
Personable and diligent, bringing strong communication and organizational skills to drive sales initiatives. Possesses solid understanding of sales strategies and customer relationship management, with proficiency in using sales software and data analysis. Committed to optimizing team performance and contributing to overall sales growth.
Overview
10
10
years of professional experience
Work History
Lead Valet Attendant
Southern Valet
07.2023 - Current
- Welcome guests, assist with luggage, ensure vehicle safety, enhance guest experience
- Efficiently park and retrieve vehicles, maintain traffic flow, support guest transportation needs
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
CONCESSIONS MANAGER
Columbia Fireflies
02.2023 - 09.2024
- Maintained stands cleanliness, product quality, customer service, food safety, and alcohol service are being met by company standards
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Increased overall customer satisfaction by implementing efficient service standards and streamlining concession operations.
FOOD CART MANAGER
Columbia Fireflies
02.2021 - 09.2022
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Implemented an effective communication system between team members to coordinate tasks efficiently during high-traffic periods.
RECRUITING INTERN
University of South Carolina Football
05.2021 - 07.2021
- Conducted initial evaluations of potential recruits through film review and contact with high school coaches
- Assisted in planning and executing on-campus recruiting events and camps, including coordinating logistics and communication with prospective student-athletes.
Customer Service Representative
Publix Super Markets Inc
01.2019 - 06.2021
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Front Service Clerk
Bi-Lo Supermarkets
02.2015 - 12.2018
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BACHELOR OF SCIENCE - SPORT AND ENTERTAINMENT MANAGEMENT
University of South Carolina
Columbia, SC05.2024
Skills
- Customer service
- Persuasive communication
- Time management
- Product and service sales
- Strategic planning
- Sales strategies
- Customer satisfaction
- Technical skills
- Teamwork and collaboration
- Product knowledge
Leadership
Alpha Phi Alpha Fraternity, Inc.
Timeline
Lead Valet Attendant
Southern Valet
07.2023 - Current
CONCESSIONS MANAGER
Columbia Fireflies
02.2023 - 09.2024
RECRUITING INTERN
University of South Carolina Football
05.2021 - 07.2021
FOOD CART MANAGER
Columbia Fireflies
02.2021 - 09.2022
Customer Service Representative
Publix Super Markets Inc
01.2019 - 06.2021
Front Service Clerk
Bi-Lo Supermarkets
02.2015 - 12.2018
BACHELOR OF SCIENCE - SPORT AND ENTERTAINMENT MANAGEMENT
University of South Carolina
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