Kenneth Tuten
Dallas,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Representative
Connect now
Barnwell, South Carolina
12.2019 - 08.2024
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed order processing and ensured timely delivery of products.
- Trained new team members on company policies and customer service techniques.
Customer Representative
UPS Customer Center
Augusta, Georgia
07.2012 - 09.2017
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed order processing and ensured timely delivery of products.
- Utilized CRM software to track customer feedback and enhance service quality.
- Stayed updated on product knowledge to offer informed recommendations to customers.
Front Desk Attendant
First radiology
Augusta, Georgia
12.2008 - 08.2011
- Greeted patients and visitors warmly, ensuring a welcoming environment.
- Managed patient check-in and appointment scheduling efficiently.
- Answered phone calls, providing information and directing inquiries promptly.
- Collaborated with medical staff to streamline front desk operations.
- Handled patient concerns with empathy, resolving issues effectively.
Education
Associate of Science - Applied Mathematics
Denmark Technical College
Barnwell, Sc 08.2016 - 12.2018
Skills
- Customer relationship management
- Customer service
- Order processing
- Team building
- Time management
Timeline
Customer Representative
Connect now
12.2019 - 08.2024
Associate of Science - Applied Mathematics
Denmark Technical College
08.2016 - 12.2018
Customer Representative
UPS Customer Center
07.2012 - 09.2017
Front Desk Attendant
First radiology
12.2008 - 08.2011