Kenneth Wagers
Richmond,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Residential Connectivity Specialist
Charter Communications, Spectrum
06.2021 - Current
- Improved customer satisfaction through excellent communication, timely follow-ups, and addressing client concerns.
- Developed strong relationships with clients, resulting in increased referrals and repeat business.
- Implemented comprehensive training programs for new hires, improving overall team performance and productivity.
- Consistently met or exceeded monthly quotas by employing proactive prospecting methods such as cold calling and door-to-door canvassing.
- Enhanced negotiation skills through ongoing professional development opportunities, resulting in successful deal closures.
- Mentored junior staff members on effective selling techniques, contributing to their personal growth within the industry as well as improved overall team performance.
Supervisor of Factory Operations
Jackson WWS
07.2018 - 06.2021
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
- Collaborated with senior management on long-term strategic planning initiatives aimed at bolstering company growth and profitability.
Field Service Technician
Charter Spectrum
03.2017 - 07.2018
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Education
High School Diploma -
Knox Central High School
Barbourville, KYSkills
- Customer service
- Relationship building
- Sales Strategy Development
- Account Acquisition
Timeline
Senior Residential Connectivity Specialist
Charter Communications, Spectrum
06.2021 - Current
Supervisor of Factory Operations
Jackson WWS
07.2018 - 06.2021
Field Service Technician
Charter Spectrum
03.2017 - 07.2018
High School Diploma -
Knox Central High School