Kenneth Wagers
Richmond,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Residential Connectivity Specialist
Charter Communications, Spectrum
1575 Winchester Rd Lexington Ky
06.2021 - Current
- Improved customer satisfaction through excellent communication, timely follow-ups, and addressing client concerns.
- Developed strong relationships with clients, resulting in increased referrals and repeat business.
- Implemented comprehensive training programs for new hires, improving overall team performance and productivity.
- Consistently met or exceeded monthly quotas by employing proactive prospecting methods such as cold calling and door-to-door canvassing.
- Enhanced negotiation skills through ongoing professional development opportunities, resulting in successful deal closures.
- Mentored junior staff members on effective selling techniques, contributing to their personal growth within the industry as well as improved overall team performance.
Supervisor of Factory Operations
Jackson WWS
Gray, KY
07.2018 - 06.2021
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
- Collaborated with senior management on long-term strategic planning initiatives aimed at bolstering company growth and profitability.
Field Service Technician
Charter Spectrum
Barbourville Ky
03.2017 - 07.2018
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Education
High School Diploma -
Knox Central High School
Barbourville, KYSkills
- Customer service
- Relationship building
- Sales Strategy Development
- Account Acquisition
Timeline
Senior Residential Connectivity Specialist
Charter Communications, Spectrum
06.2021 - Current
Supervisor of Factory Operations
Jackson WWS
07.2018 - 06.2021
Field Service Technician
Charter Spectrum
03.2017 - 07.2018
High School Diploma -
Knox Central High School