Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

KENNETH W. GRAHAM

West Orange,NJ

Summary

Distribution and logistics operations leader guiding multi-site DC performance through safety, service, productivity, quality, and labor planning. Builds management teams, drives KPI-based accountability, and supports staffing alignment, employee relations, and operational continuity. Brings a track record in cost control, automation, and cross-functional execution across distribution network operations.

Overview

16
16
years of professional experience

Work History

Area Director, Distribution Center Operations

DHL eCommerce Solutions
08.2024 - Current
  • Directed area-level distribution center operations, focusing on safety, service, productivity, quality, employee engagement, and financial performance.
  • Drive labor planning, staffing alignment, scheduling, and KPI-based accountability across management and frontline teams.
  • Led multi-site expense reduction initiatives, optimizing waste hauling, improving recycling, controlling supply, and utilizing resources efficiently; partnered with facilities and service providers to align pickup frequency with demand.
  • Enhanced Hawkeye-based daily and weekly productivity reviews, enabling leaders to identify volume-to-labor misalignment, evaluate PPH trends, and prioritize corrective actions across distribution centers.
  • Coach general managers and operations leaders; support succession planning, employee relations, organizational change, and operational continuity.

General Manager III

DHL eCommerce Solutions
Avenel, NJ
08.2021 - 08.2024
  • Built and led operations teams, ensuring sustained productivity, quality, and execution of service standards.
  • Managed safety, labor, productivity, automation strategy, vendor performance, cost-per-piece drivers in distribution center, enhancing operational efficiency.
  • Developed inventory controls and air-density strategies, contributing to reductions in operating and transportation costs.

Operations Sort Manager

DHL eCommerce Solutions
Avenel, NJ
09.2018 - 08.2021
  • Directed automated sortation quality, throughput, and operational reporting while aligning sort plans to facility and network requirements to enhance operational effectiveness.
  • Collaborated across functions to enhance processing efficiency and service quality, contributing to improved cost performance.
  • Directed sort operations across DHL eCommerce Solutions parcel network.
  • Monitored conveyor flow, scan accuracy, and package routing.
  • Coordinated dock schedules with transportation and warehouse teams.

Area Manager

FedEx Ground
Jersey City, NJ
10.2017 - 08.2018
  • Managed 12 operations managers at co-location station processing 40,000 packages daily on preload sort.
  • Directed staffing and safety compliance while executing strategies to enhance productivity across package-handling teams.
  • Led FedEx Ground package sort operations across inbound and outbound dock workflows.
  • Supervised team members during loading, unloading, and trailer staging activities.
  • Monitored safety compliance for FedEx Ground warehouse and yard operations.

Operations Manager II

FedEx Ground
Jersey City, NJ
08.2016 - 10.2017
  • Managed 35 package handlers supporting outbound and preload operations processing approximately 40,00060,000 packages.
  • Led employee training and operational communication to enhance quality assurance, hazardous-materials awareness, and dock safety.
  • Managed FedEx Ground sort operations and daily dock workflows.
  • Supervised package handling teams and assigned shift responsibilities.
  • Coordinated dispatch schedules with linehaul and delivery staff.

Full-Time Outbound Operations Supervisor

UPS
Secaucus, NJ
09.2010 - 10.2015
  • Led 70 union employees and 11 frontline supervisors processing approximately 35,000 packages nightly; improved training and operating practices to reduce overtime and handling errors.
  • Supervised outbound package flow across UPS sort and dispatch operations.
  • Coordinated trailer loading, scan compliance, and shipment staging activities.
  • Monitored package handling procedures to support UPS safety standards.

Education

Associate of Applied Science - Computer Engineering Technology

Vaughn College of Aeronautics
Flushing, NY

Skills

  • Distribution Center Leadership
  • Multi-Site Operations
  • Operational KPIs
  • Cost Control
  • Workforce planning
  • Safety and Compliance
  • Automation & Sortation
  • Continuous Improvement
  • Change Management
  • Inventory Management
  • Leadership Development
  • Employee Relations

Personal Information

Title: AREA DIRECTOR | DISTRIBUTION CENTER & LOGISTICS OPERATIONS

Accomplishments

  • Spearheaded a network-wide waste management cost-reduction initiative identifying an estimated $127,608 in monthly savings ($1.53 million annualized) across 10 distribution centers through optimized hauling schedules, reduced excess pickups, and improved container utilization.
  • Championed Hawkeye productivity dashboard adoption, integrating automation-reported processing volume with ADP labor hours to improve network-wide performance visibility and accountability; following its February 18, 2020 introduction, network PPH increased 9.7% (284.71 to 312.39), while Region 5 improved 10.8% (265.94 to 294.70) versus the pre-launch period.
  • Directed labor productivity and scheduling improvement efforts while reinforcing safety, service quality, and leadership accountability.
  • Previously implemented distribution center supply strategies that reduced operational supply expense by $256,000 year to date (as reported in prior resume).
  • Previously led an air-density improvement initiative that reduced cost from $1.67 to $1.28 per pound in its first month (as reported in prior resume).

Timeline

Area Director, Distribution Center Operations

DHL eCommerce Solutions
08.2024 - Current

General Manager III

DHL eCommerce Solutions
08.2021 - 08.2024

Operations Sort Manager

DHL eCommerce Solutions
09.2018 - 08.2021

Area Manager

FedEx Ground
10.2017 - 08.2018

Operations Manager II

FedEx Ground
08.2016 - 10.2017

Full-Time Outbound Operations Supervisor

UPS
09.2010 - 10.2015

Associate of Applied Science - Computer Engineering Technology

Vaughn College of Aeronautics
KENNETH W. GRAHAM