Results-driven Project Manager with a proven track record of successfully facilitating multiple ERP implementation projects. Adept at risk identification, client communication, and team coordination, ensuring projects meet customer goals and budgets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
Cre8tive Technology and Design
Remote
01.2025 - Current
Facilitates the successful deployment of the Epicor Kinetic ERP manufacturing package.
Simultaneously manages multiple projects, consultant schedules, and clients. Projects range in duration from 6 to 18 months.
Develops and maintains project plans that align with customer goals and budget.
Coordinates the scheduling of operations, financial, and IT consultants across seven projects, ensuring that overall timelines and customer requirements are met.
Identifies and mitigates risks proactively, maintaining transparent communication.
Leads internal and client status meetings to track milestones, and inform stakeholders.
Customer Account Manager
EpiCenter ERP (Acquired by Cre8tive)
Westfield MA (Hybrid)
11.2023 - 01.2025
Developed trusted relationships with key client accounts that drove sales and services revenue.
Delivered timely and accurate quotes, tailored to client needs and budgets.
Provided solution expertise through recommendations, demonstrations, and documentation of Epicor ERP modules or solutions.
Built and shared sales collateral with clients and other sales team members.
Director of website marketing initiatives and SEO.
Hired, led, and mentored sales interns.
Associate Consultant
EpiCenter ERP (Acquired by Cre8tive)
Westfield MA (Hybrid)
05.2021 - 11.2023
Analyze manufacturing processes to implement and optimize Epicor Kinetic ERP solutions that align with client business goals.
Configure and deploy Epicor Kinetic ERP modules, including Production Management, MES, and MRP, to enhance operational efficiency.
Provide guidance on scheduling, inventory management, and capacity planning using Epicor Kinetic’s functionality.
Identify and address system gaps and facilitate business
Deliver hands-on training to end-system users.ds-on training to end system users.
Utilize the Data Management Tool to import datasets into Epicor, and write and configure Business Activity Queries and dashboards for data analytics.
Maintain a customer-centric approach by tailoring solutions to meet specific manufacturing needs and objectives.
Sr. Tech Team Lead (Reporting Manager) at Innovation Technology By Design Pvt. Ltd (IT By Design)Sr. Tech Team Lead (Reporting Manager) at Innovation Technology By Design Pvt. Ltd (IT By Design)