Kenneth Wilcox
Field Service Technician
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Dataflow Business Systems
03.2023 - 11.2023
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Developed and implemented customized service plans to meet customer needs.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Reviewed technical documentation to complete equipment maintenance and repair.
Computer Network Support Specialist
Long's Human Resource Services
11.2020 - 10.2021
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Deployed software and hardware updates and patches to increase speed and performance.
- Connected to computer of client using remote link to install new programs and applications.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Diagnosed and troubleshot hardware, software and network issues.
Copy Machine Tech
Inland Business Systems
08.2014 - 06.2018
- Provided feedback and guidance to program participants regarding progress and development.
- Prepared reports for management regarding status and progress of recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Copy Machine Tech
Berney Office Solutions
03.2009 - 06.2014
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Education
Associate of Applied Science - Applied Science in Computer & Networks
Remington College
Mobile, AL 05.2001 -
Skills
System Installation
undefinedTimeline
Field Service Technician
Dataflow Business Systems
03.2023 - 11.2023
Computer Network Support Specialist
Long's Human Resource Services
11.2020 - 10.2021
Copy Machine Tech
Inland Business Systems
08.2014 - 06.2018
Copy Machine Tech
Berney Office Solutions
03.2009 - 06.2014
Associate of Applied Science - Applied Science in Computer & Networks
Remington College
05.2001 -
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