Kenneth Wilcox
Field Service Technician
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Dataflow Business Systems
03.2023 - 11.2023
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Developed and implemented customized service plans to meet customer needs.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Reviewed technical documentation to complete equipment maintenance and repair.
Computer Network Support Specialist
Long's Human Resource Services
11.2020 - 10.2021
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Deployed software and hardware updates and patches to increase speed and performance.
- Connected to computer of client using remote link to install new programs and applications.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Diagnosed and troubleshot hardware, software and network issues.
Copy Machine Tech
Inland Business Systems
08.2014 - 06.2018
- Provided feedback and guidance to program participants regarding progress and development.
- Prepared reports for management regarding status and progress of recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Copy Machine Tech
Berney Office Solutions
03.2009 - 06.2014
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Education
Associate of Applied Science - Applied Science in Computer & Networks
Remington College
Mobile, AL 05.2001 -
Skills
System Installation
Quality Assurance
Project Management
Technical Analysis
Equipment Inspection
Device Installation
Customer Training
Equipment Repair
Preventive Maintenance
Tool Management
Data Collection
Technical Troubleshooting
Timeline
Field Service Technician
Dataflow Business Systems
03.2023 - 11.2023
Computer Network Support Specialist
Long's Human Resource Services
11.2020 - 10.2021
Copy Machine Tech
Inland Business Systems
08.2014 - 06.2018
Copy Machine Tech
Berney Office Solutions
03.2009 - 06.2014
Associate of Applied Science - Applied Science in Computer & Networks
Remington College
05.2001 -