Kenneth Williams
Orlando
Summary
Dynamic Brand Ambassador with proven success at Samplers Inc., excelling in customer engagement and promotional campaigns. Recognized for enhancing brand visibility and loyalty through exceptional service and effective communication. Skilled in event management and sales, consistently driving results and fostering team collaboration to achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Samplers Inc.
Pawtucket
03.2025 - Current
- Engaged customers through product demonstrations and promotional events.
- Distributed marketing materials at events to enhance brand visibility.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Provided detailed reports on promotional activities and sales results.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Increased sales and brand awareness through face-to-face marketing.
RETAIL/Brand Ambassador
ADVANTAGE WORKFORCE SERVICES
San Francisco
06.2021 - Current
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service to ensure customer satisfaction.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Communicated with management regarding any issues or concerns with customers or products.
- Adhered to company policies and procedures while providing exceptional service to customers.
- Engaged customers to promote brand awareness and product knowledge.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Collaborated with team members to ensure consistent brand messaging across channels.
- Promoted positive company image through superior customer service experiences.
- Increased sales and brand awareness through face-to-face marketing.
Retail Sales Associate
Macy's
Orlando
07.2020 - 08.2021
- Provided exceptional customer service to enhance shopping experiences.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Education
Associate of Science - Business Management/MARKETING
ORLANDO COLLEGE OF BUSINESS
Orlando, FL06-2000
Skills
- Strong interpersonal skills
- Effective communicator
- Customer engagement
- Promotional campaigns
- Reliability
- Multitasking Abilities
- Time management mastery
- Face-to-face marketing
- Team collaboration
- Adaptable personality
- Attention to detail
- Sales expertise
- Event management experience
- Customer service
Certification
SERVING ALCOHOL CERTIFICATION DATE APR 15TH 2025 VERIFICATION CODE a5KMfjw2gz VALID FOR 3 YEARS APR 15,2028 OFF-PREMISES AND ON PREMISES LICENSE. FLORIDA FOOD HANDLER COURSE CERTIFICATION AUG15 2024 VERIFICATION NUMBER 1fjgjb-k216k03 STATE FOOD SAFETY
Timeline
Brand Ambassador
Samplers Inc.
03.2025 - Current
RETAIL/Brand Ambassador
ADVANTAGE WORKFORCE SERVICES
06.2021 - Current
Retail Sales Associate
Macy's
07.2020 - 08.2021
Associate of Science - Business Management/MARKETING
ORLANDO COLLEGE OF BUSINESS
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