Desirae Bateman
Better Bathrooms And Kitchens
Murrieta,CA
13
years of professional experience
Accomplished Service Experience Manager with a focus on enhancing customer satisfaction and loyalty. Demonstrates exceptional interpersonal skills and a commitment to continuous improvement, driving high-performance teams to deliver outstanding service quality.
Work History
Brand Ambassador
6 Months- Engaged customers through product demonstrations, enhancing brand visibility and customer interaction.
- Assisted in executing promotional events, driving brand awareness within target markets.
- Provided product knowledge support to sales teams, improving customer service quality and satisfaction.
- Collaborated with marketing team to refine messaging strategies for promotional materials.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Sales Solution Consultant
5 Years- Delivered tailored sales solutions to enhance customer satisfaction and drive revenue growth.
- Collaborated with cross-functional teams to streamline product offerings and improve service delivery.
- Analyzed customer feedback to refine sales strategies and optimize the customer experience.
- Developed training materials for new sales associates, enhancing team performance and product knowledge.
- Led initiatives to implement CRM tools, improving efficiency in tracking sales activities and customer interactions.
- Mentored junior consultants, fostering skill development and promoting a collaborative work environment.
- Analyzed market trends, identifying valuable opportunities for company growth and expansion.
Service Experience Manager
7 Years 7 Months- Led initiatives to enhance customer satisfaction and loyalty programs.
- Developed training programs to improve service standards across departments.
- Implemented feedback mechanisms to drive continuous improvement in service delivery.
- Coordinated cross-functional teams to streamline operational processes and enhance efficiency.
- Managed a high-performing team of service professionals, ensuring consistent delivery of exceptional customer experiences.
- Managed key accounts with precision, ensuring long-lasting partnerships built on trust and reliability.
- Facilitated regular team meetings to review progress, exchange ideas, and align objectives for optimal performance outcomes.
Education
Associate of Science - Social Behavior
Skills
Customer service
Effective communicator
Exceptional communication
Customer engagement
Strong interpersonal skills
Communication skills
Product awareness
Sales
Problem-solving
Flexible and adaptable
Problem resolution
Active listening
Organizational skills
Computer skills
Critical thinking
Timeline
Brand Ambassador
Better Bathrooms And Kitchens
02.2026 - CurrentRead More
Sales Solution Consultant
Lowe’s
01.2021 - 01.2026Read More
Service Experience Manager
Nordstrom
01.2014 - 08.2021Read More
Mount San Jacinto College
Associate of Science from Social Behavior
Read More