Kenneth Williams
Groveland,MA
Summary
Highly versatile Technician that can work in various types of environments. Extensive experience in Material Handling equipment including forklifts, pallet jacks, warehouse specialty equipment, industrial batteries (lead acid, lithium ion, etc.) Ariel equipment, and more. Strong automotive background that laid the foundation to branch out into the industrial world. Eager to grow as a more versatile tech, to learn new skills, polish existing skills, and be part of something that makes a difference.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Technician
Alta Material Handling
04.2017 - Current
- Respond to service calls for various types of machinery per direction and request of service dispatcher
- Perform planned maintenance services on customer sites in accordance with service and maintenance manuals
- Diagnose electrical, hydraulic, drivability concerns on site as well as repair to maximize up time
- Maintain professionalism in all interactions with clients, make recommendations of service as needed
- Coordinate with parts, rentals, and sales departments to best suit customer's needs
- Maintain parts inventory in work vehicle, as well as coordinating scheduled maintenance and repairs of work vehicle itself
Service Technician
Flagship Mercedes Benz
10.2014 - 04.2017
- Diagnose and repair customer's vehicles per manufacturers guidelines
- Perform warranty repairs as needed and document all details of repairs/troubleshooting steps
- Maintain cleanliness of work area and of shop
- Assist customers with roadside assistance needs (jump starts, lock outs, tire changes, etc)
- Perform state inspections to customer's vehicles
- Snow removal for dealership and neighboring dealer lot as needed
Service Technician
Kelly Volkswagen
11.2013 - 10.2014
- Perform used vehicle inspections and repairs
- Coordinate with used car dept manager to repair vehicles for resale
- Perform some repairs and maintenance to customer's vehicles as needed
- Perform state inspections for service dept
- Assist in snow removal operations for dealership
Education
Automotive Service And Repair
Universal Technical Institute
Norwood, MASkills
- Technical troubleshooting
- Attention to detail
- Problem solving
- Works well independently, and with others
- Fast learner
- Strong communicator
Certification
- 2A1C Hoisting license holder
- EPA 609 Certified
- OSHA 10
- DOT Medical card
Timeline
Field Service Technician
Alta Material Handling
04.2017 - Current
Service Technician
Flagship Mercedes Benz
10.2014 - 04.2017
Service Technician
Kelly Volkswagen
11.2013 - 10.2014
Automotive Service And Repair
Universal Technical Institute
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