Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Latosha Andrews

Detroit,MI

Summary

With over 5 years of implementation experience, successfully collaborating with multiple clients to deliver exceptional training and ensure a disciplined and analytical approach. Expertise lies in Healthcare IT classroom training for surgeons, anesthesiologists, cardiologists, internal medicine and emergency medicine providers, as well as nursing staff on Oracle Health's Cerner solutions And EPIC health . Specializes in enhancing clinical workflows and improving EHR utilization through proficiency in Ambulatory & RevCycle. Adept at providing learners with necessary resources to effectively comprehend and utilize content, even with minimal direction. Thrives in high-pressure training environments with a proven track record of reliable performance during Go-Live implementations.

Overview

8
8
years of professional experience

Work History

IT Health Consultant

Island Health
06.2024 - 07.2024
  • Delivered at-the-elbow training support to ICU physicians and nursing staff during Island Health solution
  • uplift of Oracle Health's Cerner PowerChart, specific to Computerized Order Entry and Dynamic Documentation
  • Promptly resolved client issues related to functionality queries.
  • Assisted with regulatory issues such as compliance.

Oracle Cerner IT Health Consultant

Vancouver General Hospital
09.2022 - Current
  • Go-Live Supporting over 50 end-users during adoption to help perform high-level Oracle Cerner solution tasks at client locations
  • Provide end-user one-on-one support at client locations to perform high-level solution tasks
  • Identify and surface process, workflow and technical questions to appropriate project team members or content owners
  • Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes
  • Developed and maintained courteous and effective working relationships
  • Resolved problems, improved operations and provided exceptional service
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

CERTIFIED VA FACILITATOR

Richland VA Clinic
02.2021 - 02.2022
  • Delivered in-person and virtual classroom training for 4 weeks on Ambulatory and RevCycle Registration/Scheduling of Oracle Health's Cerner solutions (PowerChart, SA, Capacity Management).
  • Successfully implemented improvements to enhance performance.
  • Provided comprehensive training to internal medicine, emergency medicine, and surgical providers, in addition to nursing staff.
  • Conducted evaluations of participant progress, documented inquiries using a Parking Lot system, and offered hands-on assistance during the implementation phase in the ICU and Med-Surgical departments.

Oracle Cerner HealthCare Consultant

03.2022 - 08.2022
  • Provide one-on-one deskside and Over-the-Shoulder (OTS) training
  • Travel to varies VA Hospitals and clinics Implementing Ambulatory and Revenue Cycle and Scheduling and Registration Departments on Cerner workflows.
  • Conduct clinic rounding by asking/ answering end user questions/concerns efficiently and effectively.
  • Support clients during adoption to help perform high-level Cerner solution tasks at client locations.
  • Identify and surface process, workflow and technical questions to appropriate project team members or content owners
  • Identified issues, analyzed information and provided solutions to problems
  • Increased customer satisfaction by resolving issues

Healthcare Consultant

Blue Sky Consulting (Contractor)
02.2017 - 10.2021
  • Delivered customized training programs for end-users and healthcare staff, focusing on Epic and Oracle systems. Created training materials. Provided one-on-one coaching to enhance system proficiency and user adoption.
  • Led and supported go-live activities, including pre-launch testing, system configuration, and on-site support. Coordinated with cross-functional teams to address issues, ensure system stability, and facilitate smooth transitions to new software solutions In various facilities .
  • Cultivated and maintained strong relationships with healthcare clients, acting as a trusted advisor. Addressed client needs, provided expert guidance, and ensured high levels of satisfaction with consulting services.

Education

Associate of Science - CyberSecurity

Wayne Community College
Detroit MI
01.2026

Associate of Science - Business Administration

Wayne Community College
06.2018

Bachelor of Science - Healthcare Information Technology

Southern Unversity College
05.1998

Associate of Science - Medical Assistance

Camelot College
Baton Rouge LA

Skills

  • Skilled in Power Chart Ambulatory, Revenue Cycle, Scheduling and Registration with clinical documentation
  • Electronic health records (EHR) systems
  • Train-the-Trainer
  • Exceptional organizational and attention skills
  • Abode Connect Training skills
  • Healthcare system knowledge
  • Training and development
  • Epic Health
  • Oral Communication
  • Attention to Detail
  • Problem-solving abilities

Accomplishments

  • Completed an intensive Train-the-Trainer certification course focused on Oracle Health Cerner systems
  • Equipped with skills to educate and support healthcare professionals for optimal patient care and operational efficiency.
  • Demonstrated proficiency in delivering comprehensive training on these EHR solutions.

Timeline

IT Health Consultant

Island Health
06.2024 - 07.2024

Oracle Cerner IT Health Consultant

Vancouver General Hospital
09.2022 - Current

Oracle Cerner HealthCare Consultant

03.2022 - 08.2022

CERTIFIED VA FACILITATOR

Richland VA Clinic
02.2021 - 02.2022

Healthcare Consultant

Blue Sky Consulting (Contractor)
02.2017 - 10.2021

Associate of Science - CyberSecurity

Wayne Community College

Associate of Science - Business Administration

Wayne Community College

Bachelor of Science - Healthcare Information Technology

Southern Unversity College

Associate of Science - Medical Assistance

Camelot College

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Latosha Andrews