Dedicated operations manager with a proven track record in enhancing customer experience and team collaboration. Skilled in process improvements and training initiatives, driving efficiency and satisfaction in service delivery.
Work History
Operations Experience Manager
Home Depot
Developed customer experience strategies to enhance service delivery and satisfaction.
Trained team members on product knowledge and customer engagement techniques.
Implemented feedback mechanisms to assess and improve customer
Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
ZAPPS JANITORIAL SERVICE
31 Years 10 Months
Self Employed Services | 09.1987 - 07.2019
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
SUPERVISOR
18 Years 6 Months
Wayne Dalton | 02.1990 - 08.2008
Supervised daily operations to ensure compliance with safety and quality standards.
Trained and mentored team members on best practices and operational procedures.
Implemented process improvements that enhanced workflow efficiency and productivity.
Coordinated inventory management to optimize stock levels and reduce waste.
Conducted performance evaluations to identify training needs and promote employee development.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Chief
1 Year 5 Months
HOLIDAY INN | 06.1986 - 11.1987
Supervised a team of 5 staff members. Assisted in preparing and serving buffet meals from Monday to Friday for West LA Cafe. Coordinated small banquets for groups of 300 or less.
CHIEF
8 Months
LIOLLIOS GREEK RESTAURANT | 09.1985 - 05.1986
Ordering all the supplies , hiring the staff,and running the kitchen