Kenneth E. Young
Tacoma,Washington
Summary
Seasoned Patient Service Representative with over 25 years of experience, showcasing exceptional customer service and empathy. Proficient in EPIC and Microsoft Software, adept at insurance verification and HIPAA compliance. Demonstrated expertise in medical billing and maintaining confidentiality
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Swedish Medical Group
08.2014 - 06.2021
- Exhibited active listening skills, empathy and over 25+ years, exceptional customer service skills.
- EPIC Medical Software. Microsoft Software including Outlook, Teams, Word, Powerpoint. 50+ typing WPM
- Verify personal information, insurance details and collect copays/money due. Gave information of services/billing.
- Received all faxes and mail, and delivered to appropriate staff/personnel
Front Desk Receptionist and Patient Billing
CRC Health Group Addiction Treatment Center
03.2007 - 07.2012
- Billing; Collected, posted and prepared cash, checks and credit Card payments for medications utilizing MS Excel. Prepared all monies for Looomis daily pick up.
- Front Desk: Backed up main Receptionist; Greeted and checked in patients for Dosing, medication pick-up and clinic appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines and HIPPA rules.
Education
Certificate of Completions - Medical Billing And Front Office Reception
South Seattle Community College
Seattle, WA07-2014
Skills
- Computer Applications
- Patient and Customer Service
- Insurance verification
- Appointment scheduling
- Medical terminology
- Medical insurance
- Medical billing
- Verbal and written communication
Timeline
Patient Service Representative
Swedish Medical Group
08.2014 - 06.2021
Front Desk Receptionist and Patient Billing
CRC Health Group Addiction Treatment Center
03.2007 - 07.2012
Certificate of Completions - Medical Billing And Front Office Reception
South Seattle Community College
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