Kenneth Zheng
Rockville,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
HotnJuicy Crawfish
NW, DC
07.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with Back of house to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Barista
Starbucks
Rockville, MD
08.2019 - 06.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Assistant Store Manager
DAVIDsTEA
Clarksburg, MD
08.2018 - 06.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Organized weekly meetings with department heads to review progress on key objectives.
Retail Sales Associate
UNIQLO
Rockville, MD
06.2018 - 06.2019
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD07-2019
Skills
- Employee Scheduling
- Sales monitoring
- Product and service knowledge
- Recruiting and interviewing
- Task Delegation
- Cost Reduction
- Retail Operations Management
- Business development understanding
- Sales Strategies
- Customer rapport
Languages
English
Full Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Certification
- ServSafe License
- DC Alcohol ABRA License
Timeline
Assistant Manager
HotnJuicy Crawfish
07.2021 - Current
Barista
Starbucks
08.2019 - 06.2021
Assistant Store Manager
DAVIDsTEA
08.2018 - 06.2020
Retail Sales Associate
UNIQLO
06.2018 - 06.2019
High School Diploma -
Clarksburg High School
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