KENNETH A. MILLS
Corpus Christi,TX
Summary
Service industry professional focused or meeting or exceeding customer's expectations in a timely manner. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Supervisor
Affordable Turn Key Construction
Valley Center, CA
12.2022 - 05.2023
- Supervised work of 3 team members, offering constructive feedback regarding work performance.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Inspect task as they are completed ensuring safety and quality standards are met
- Develop and implement SOP’s per company guidelines
Service Technician
HomeTeam Pest Defense
Katy, TX
05.2021 - 03.2022
- Providing exceptional detailed customer service following our 7 point process receiving 5 star reviews
- Discussed and diagnosed pest issues with homeowners, offering additional services when needed
- Grew territory with potential customers in service areas.
- Discussed and recommended service options with customers and explained costs involved.
- Followed safety procedures to avoid injuries in field.
Terminix Service Manager
Terminix International
Houston, TX
01.2020 - 11.2020
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Responsible for 10+ team members including detailed field and safety training, scheduling, coaching and career growth opportunities
- Increased NPS score from -27 to 52 ensuring customer issues were heard and techs delivered
- Scheduled new business ensuring sales commitments and monthly budget goals were met
Pest Control Branch/Service Manager
Certified Termite And Pest Control
Houston, TX
06.2018 - 01.2020
- Responsible for P&L, achieved 474% improvement over EBITDA company target
- Coordinate sales team’s effort improving our residential business by 20%
- Cross-trained existing employees to maximize team agility and performance, reduced reservices by 7%
- Developed and maintained relationships with customers and suppliers through account development.
Business Development Manager
Certified Termite & Pest Control
Houston, TX
08.2013 - 06.2018
- Pest control provider for commercial and residential accounts with almost $2M in annual sales
- Managed Corpus and Houston office finally transferring to Houston averaging 25% growth a year
- Created marketing program for growing and retaining commercial customers increased divisional sales by 64%
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
Education
BS - Mathematics
Buffalo, NYSkills
Customer service management
Certification
TDA PC and Termite
Timeline
Project Supervisor
Affordable Turn Key Construction
12.2022 - 05.2023
TDA PC and Termite
01-2022
Service Technician
HomeTeam Pest Defense
05.2021 - 03.2022
Terminix Service Manager
Terminix International
01.2020 - 11.2020
Pest Control Branch/Service Manager
Certified Termite And Pest Control
06.2018 - 01.2020
Business Development Manager
Certified Termite & Pest Control
08.2013 - 06.2018
BS - Mathematics
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