Summary
Work History
Education
Skills
My beginnings
Timeline
SalesAssociate

Kenneth Casey Coleman

Phoenix,AZ

Summary

A professional pursuing a career in the hospitality food service industry benefiting from over 10 years in the field. With the ability to fulfill the needs of various positions, front and back of house, will prove to be a flexible and valuable asset. Reliable and hardworking team player works autonomously or in teams to serve customers. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Work History

Sales Associate

Nordstrom Rack
Phoenix, AZ
11.2019 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Office Manager

Transitional Living Center Recovery
Phoenix, AZ
03.2018 - 05.2019
  • Supervised staff members, organized schedules and delegated tasks.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Developed and implemented office policies and procedures.
  • Provided training to new hires on office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained confidential records relating to personnel matters.
  • Interpreted and communicated work procedures and company policies to staff.

Bartender

RIPS Ales & Cocktails
Phoenix, AZ
01.2014 - 09.2015
  • All aspects of bar operations, including inventory control
  • Completed all closing duties as pertains to cash and deposits.

General Supervisor

Catalina Sports Bar And Grill
Phoenix, AZ
11.2011 - 04.2013
  • Completed all duties of a bartender, assuring the bar running efficiently
  • Worked the back of house as a cook
  • Collaborated with front of house staff as a server and manager.

Window Cleaner

Western Window Cleaning Company
Phoenix, AZ
03.2013 - 06.2014
  • High-rise window cleaning
  • Operated a variety of tools including pressure washers, squeegees, extension poles, ladder stabilizers, according to manufacturer's instructions.
  • Followed all safety protocols while working on high rises or multi-story buildings.

Iron Worker/ Lead Man

USA Tank Sales And Erection
Seneca, MO
02.2006 - 04.2010
  • Assisted foreman in running crew
  • Built wet and dry storage tanks across the country.

Lead Bartender

High Winds Casino
Miami, OK
03.2005 - 12.2006
  • Performed all aspects of restaurant operations
  • Operated as lead bartender
  • Provided attentive customer service, assuring a positive and welcoming experience.
  • Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.

Lead Bartender

Buffalo Run Casino
Miami, OK
06.2004 - 12.2005
  • Lead bartender
  • Served at least 400 customers per day with efficiency and quality service.
  • Supervised staff members, organized schedules and delegated tasks.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Organized company events including holiday parties, team building activities

Education

Hotel and Restaurant Management -

Portland State University

Skills

  • High performance proactive manager
  • Productivity improvement
  • Training and development
  • Team building
  • Motivating staff
  • Sales objectives
  • Customer satisfaction
  • Guest services
  • Food and beverage services
  • Complaint resolution
  • Maintaining professional relationships
  • Entertainment options
  • Menu knowledge
  • Leadership
  • Bartender training
  • Physical stamina
  • Lead bartender
  • Alcohol beverage creation and mixing

My beginnings

  • I've Had the opportunity to work in a variety of bar venues across the country. From Who-Song & Larry's in Vancouver Washington where each well had four blenders for each bartender, to Jake's Famous Crawfish in Portland Oregon where everything was fresh. We had nothing on a gun. Juices were fresh squeezed and the menu was printed each day because the restaurant has their own seafood label and the fish arrived daily. I have also been a flash bartender for T.G.I. Friday's on a company passport, traveling across the country to other units to show the Friday's concept of entertaining while working.

Timeline

Sales Associate

Nordstrom Rack
11.2019 - 12.2023

Office Manager

Transitional Living Center Recovery
03.2018 - 05.2019

Bartender

RIPS Ales & Cocktails
01.2014 - 09.2015

Window Cleaner

Western Window Cleaning Company
03.2013 - 06.2014

General Supervisor

Catalina Sports Bar And Grill
11.2011 - 04.2013

Iron Worker/ Lead Man

USA Tank Sales And Erection
02.2006 - 04.2010

Lead Bartender

High Winds Casino
03.2005 - 12.2006

Lead Bartender

Buffalo Run Casino
06.2004 - 12.2005

Hotel and Restaurant Management -

Portland State University
Kenneth Casey Coleman