A professional pursuing a career in the hospitality food service industry benefiting from over 10 years in the field. With the ability to fulfill the needs of various positions, front and back of house, will prove to be a flexible and valuable asset. Reliable and hardworking team player works autonomously or in teams to serve customers. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Work History
Sales Associate
Nordstrom Rack
Phoenix, AZ
11.2019 - 12.2023
Greeted customers and provided exceptional customer service.
Maintained cleanliness of store environment including floors, windows, displays.
Upsold additional items based on customer interests and needs.
Restocked shelves as needed to ensure sufficient inventory levels.
Organized stockroom shelves according to size, color or style.
Used technology resources to assist customers in locating and selecting items.
Engaged customers in friendly, professional dialogue to determine needs.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Office Manager
Transitional Living Center Recovery
Phoenix, AZ
03.2018 - 05.2019
Supervised staff members, organized schedules and delegated tasks.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Coordinated meetings, conferences, travel arrangements and department activities.
Developed and implemented office policies and procedures.
Provided training to new hires on office policies and procedures.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Maintained filing system for records, correspondence and other documents.
Maintained confidential records relating to personnel matters.
Interpreted and communicated work procedures and company policies to staff.
Bartender
RIPS Ales & Cocktails
Phoenix, AZ
01.2014 - 09.2015
All aspects of bar operations, including inventory control
Completed all closing duties as pertains to cash and deposits.
General Supervisor
Catalina Sports Bar And Grill
Phoenix, AZ
11.2011 - 04.2013
Completed all duties of a bartender, assuring the bar running efficiently
Worked the back of house as a cook
Collaborated with front of house staff as a server and manager.
Window Cleaner
Western Window Cleaning Company
Phoenix, AZ
03.2013 - 06.2014
High-rise window cleaning
Operated a variety of tools including pressure washers, squeegees, extension poles, ladder stabilizers, according to manufacturer's instructions.
Followed all safety protocols while working on high rises or multi-story buildings.
Iron Worker/ Lead Man
USA Tank Sales And Erection
Seneca, MO
02.2006 - 04.2010
Assisted foreman in running crew
Built wet and dry storage tanks across the country.
Lead Bartender
High Winds Casino
Miami, OK
03.2005 - 12.2006
Performed all aspects of restaurant operations
Operated as lead bartender
Provided attentive customer service, assuring a positive and welcoming experience.
Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Resolved customer complaints promptly and professionally while adhering to company guidelines.
Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Lead Bartender
Buffalo Run Casino
Miami, OK
06.2004 - 12.2005
Lead bartender
Served at least 400 customers per day with efficiency and quality service.
Supervised staff members, organized schedules and delegated tasks.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Organized company events including holiday parties, team building activities
Education
Hotel and Restaurant Management -
Portland State University
Skills
High performance proactive manager
Productivity improvement
Training and development
Team building
Motivating staff
Sales objectives
Customer satisfaction
Guest services
Food and beverage services
Complaint resolution
Maintaining professional relationships
Entertainment options
Menu knowledge
Leadership
Bartender training
Physical stamina
Lead bartender
Alcohol beverage creation and mixing
My beginnings
I've Had the opportunity to work in a variety of bar venues across the country. From Who-Song & Larry's in Vancouver Washington where each well had four blenders for each bartender, to Jake's Famous Crawfish in Portland Oregon where everything was fresh. We had nothing on a gun. Juices were fresh squeezed and the menu was printed each day because the restaurant has their own seafood label and the fish arrived daily. I have also been a flash bartender for T.G.I. Friday's on a company passport, traveling across the country to other units to show the Friday's concept of entertaining while working.