Kenneth Dale Jones
Malvern,AR
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Circle K
Arkadelphia
02.2025 - Current
- Assisted customers with product inquiries and service requests.
- Handled cash transactions and processed payments efficiently.
- Maintained cleanliness and organization of store displays and shelves.
- Resolved customer complaints promptly to enhance satisfaction.
- Restocked merchandise and ensured inventory levels were maintained.
- Collaborated with team members to achieve daily operational goals.
- Provided information about promotions and loyalty programs to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Community Living Trainer
Starkey Inc.
Wichita
01.2018 - 12.2024
- Assisted residents with daily living activities and personal hygiene tasks.
- Provided emotional support and guidance to individuals in group home settings.
- Maintained a safe and clean environment for residents and staff members.
- Monitored resident behavior and reported any significant changes to supervisors.
- Facilitated recreational activities to promote social interaction among residents.
- Documented daily observations and incidents in resident progress notes accurately.
- Ensured compliance with health and safety regulations within the group home facility.
- Maintained accurate records of resident activities, behavior, and progress.
- Coordinated transportation for appointments or outings for residents.
- Provided emotional support to residents dealing with various issues.
- Provided direct care to residents, including personal hygiene and daily living skills.
- Taught independent living skills such as budgeting, cooking, job seeking.
- Supervised medication administration according to doctor's orders.
- Conducted crisis intervention when needed.
- Attended seminars related to Group Home Staff Member duties.
- Adhered to HIPAA requirements regarding confidentiality of medical information.
- Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
- Organized recreational activities both inside and outside the home environment.
- Developed relationships with family members and outside agencies involved in the care of the residents.
- Facilitated group meetings with residents to discuss goals and challenges.
- Educated new staff members about Group Home operations and protocols.
- Documented and filed patient health reports and charts.
Project Coordinator
Graphic Systems
Wichita
06.2007 - 01.2016
- Assisted customers in product selection and provided exceptional service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Theater Arts
Henderson State University
Arkadelphia, AR05-1988
Skills
- Customer relationship management
- Point of sale operations
- Product knowledge
- Cash handling
- Inventory management
- Conflict resolution
- Daily living assistance
- Crisis intervention
- Emotional support
- Medication management
- Recreational planning
- Health and safety compliance
- Documentation accuracy
- Problem solving
- Effective communication
- Professional boundaries
- Mental health awareness
- Personal care assistance
- Client transportation
- Nutritional planning
- Activity planning
- First aid and CPR
- Housekeeping tasks
- Multitasking
Affiliations
- Studying Herbalism
- Volunteer with community theater
- Held several offices in the Wichita Pride and Wichita Bears
- Starting my own Travel Agency as a side hustle
Timeline
Customer Service Representative
Circle K
02.2025 - Current
Community Living Trainer
Starkey Inc.
01.2018 - 12.2024
Project Coordinator
Graphic Systems
06.2007 - 01.2016
Bachelor of Arts - Theater Arts
Henderson State University