Kenneth J. Sarra
Franklin Square,NY
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable and enhanced dining experiences. My goal is to expand my 15+ years of knowledge within the hospitality industry, while also contributing my knowledge, experience and ideas to the team. Adaptable professional with expertise in food and beverage, team collaboration and resolving issues with customers, waitstaff and management.
Overview
15
15
years of professional experience
Work History
Server
Novita Wine Bar & Trattoria
10.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Shift Leader
Neiman Marcus Cafe
03.2019 - 09.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service and daily specials to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Business Communications
SUNY College At Old Westbury
Old Westbury, NY05.2018
Skills
- Charismatic
- Optimistic
- Empathetic
- Self Aware
- Dining Area Maintenance
- Quality Control
- Menu Memorization
- Wine Service
- Suggestive Selling
- Cash Handling
- Sales Techniques
- Appetite For Learning
Timeline
Server
Novita Wine Bar & Trattoria
10.2022 - 06.2023
Server Shift Leader
Neiman Marcus Cafe
03.2019 - 09.2022
Bachelor of Science - Business Communications
SUNY College At Old Westbury
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