Kenneth (Kenny) Alvarez
Santa Barbara,California
Summary
With a robust background at Best Buy, I excel in fraud investigation and shift leadership, enhancing asset protection and team productivity. Leveraging sales expertise and bilingual capabilities, I've significantly improved customer satisfaction and operational efficiency, embodying a proactive and results-driven approach.
Overview
6
6
years of professional experience
Work History
Senior Counter Intelligence Agent
Geek Squad - Best Buy
Goleta, CA
10.2024 - Current
- Resolved customer complaints professionally.
- Guided product selection based on customer needs and preferences.
- Adhered to all safety regulations while handling hazardous materials.
- Enforced store policies regarding payment methods, returns, and exchanges.
- Greeted customers and provided excellent customer service.
- Maintained a clean and orderly environment by wiping down counters, sanitizing tables, and removing trash and debris.
- Operated cash register to process payments accurately and efficiently.
- Assisted customers in understanding products, components, and systems by using technical demonstrations.
- Examined metrics and prepared IT project progress reports.
- Resolved escalated customer service issues within established timelines.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Tracked employee attendance, leave requests, and overtime hours.
- Maintained knowledge of advances in information technology systems and applications.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Guided customers through step-by-step solutions clearly and concisely.
Shift Lead
Best Buy
Goleta, CA
01.2024 - 10.2024
- Assisted in the training of new employees.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Supervised and led employees to maintain productivity and customer service levels.
- Responded to customer inquiries and complaints in a professional manner.
- I supervised a team of eight during daily shifts, ensuring efficient operation and customer satisfaction.
- Held store keys and ensured secure lock-up of merchandise and products.
Sales Advisor
Best Buy
Goleta, California
07.2021 - 10.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified the needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered requests and concerns with friendly and knowledgeable service.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, and payments.
- Resolved customer complaints promptly with empathy and understanding.
- Operated register, handled cash, and processed credit card transactions.
- Demonstrated product features and benefits to potential customers.
- Provided customers with information on products and services available.
- Stayed up-to-date on the latest trends in sales promotions, product updates, and service changes.
Verizon Certified Advisor
Best Buy
Goleta, CA
09.2023 - 09.2024
- Assisted customers in selecting the best Verizon phone options, ensuring their needs were met.
- Informed customers about the latest Verizon phone plan deals, enhancing their purchasing decisions.
- Demonstrated extensive knowledge of the latest cell phone models and trained on the latest Verizon deals and mobile phone department operations.
Certified T-Mobile Advisor
Best Buy
Goleta, California
03.2022 - 08.2022
- Assisted customers in purchasing phones with T-Mobile service, ensuring they selected the best options for their needs.
- Informed customers about the latest deals on T-Mobile phone plans, enhancing their purchasing decisions.
- Demonstrated extensive knowledge of the latest cell phone models from Apple, Samsung, Google, Motorola, and Nokia.
Barista
Starbucks
Montecito, California
09.2019 - 05.2021
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Restocked the self-service area with sweeteners, stir sticks, and coffee cup sleeves.
- Managed cash register and processed transactions with accuracy and integrity.
- Washed and cleaned the coffee maker, French press, and espresso machine to remove mineral and hard water deposits.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Described menu items to customers and suggested products based on stated preferences.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Stocked customer service stations with paper products or beverage preparation items.
- Cleaned and sanitized service or seating areas, complying with health protocols, and food safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Visual Security Officer
Macy's
Santa Barbara, CA
06.2019 - 08.2019
- Enforced security policies onsite to prevent unauthorized access or theft of company property.
- Maintained records of all security-related incidents, such as access control logs and incident reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Surveyed multiple CCTV feeds to monitor important areas on the grounds closely.
- Deterred criminal activity, vandalism, and general misconduct by providing facilities with expert and highly visible security.
- Inspected doors, windows, and gates daily to ensure they were locked securely.
Education
Some College (No Degree) - Information Technology
Arizona State University
Tempe, AZSome College (No Degree) -
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Bishop Garcia Diego Highschool
Santa Barbara06-2019
Skills
- Fraud investigation
- Asset protection
- Sales experience
- Mac systems
- iOS
- Hardware troubleshooting
- Shift leadership
- Knowledge sharing
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Counter Intelligence Agent
Geek Squad - Best Buy
10.2024 - Current
Shift Lead
Best Buy
01.2024 - 10.2024
Verizon Certified Advisor
Best Buy
09.2023 - 09.2024
Certified T-Mobile Advisor
Best Buy
03.2022 - 08.2022
Sales Advisor
Best Buy
07.2021 - 10.2024
Barista
Starbucks
09.2019 - 05.2021
Visual Security Officer
Macy's
06.2019 - 08.2019
Some College (No Degree) - Information Technology
Arizona State University
Some College (No Degree) -
Santa Barbara City College
High School Diploma -
Bishop Garcia Diego Highschool