Kennetta Pope
Roseville,CA
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
12
12
years of professional experience
Work History
Claims Administrator
Sedgwick Claims Management
Remote
03.2018 - Current
- Independently investigate work injuries, aiding workers with claims and resolving issues promptly
- Coordinate with health providers and legal teams, ensuring accurate documentation in web applications
- Proactively resolved claim issues, enhancing customer satisfaction and maintaining a high level of service quality
- Apply strong typing skills and attention to detail, maintaining high accuracy in all records
- Consistently achieve performance targets, utilizing Microsoft office and web tools efficiently
- Ensure meticulous documentation and data integrity, supporting precise reporting and informed decision-making
Customer Service
Enterprise Rent-A-Car
Bay Area, CA
12.2014 - 06.2016
- Delivered exceptional customer service, resolving issues and ensuring satisfaction
- Maintained an energetic and positive attitude, contributing to a welcoming environment and high customer retention rates
- Collaborated with team to provide consistent, high-quality customer experiences
- Handled rental transactions and maintained accurate records, improving efficiency
- Managed inbound and outbound calls, enhancing communication and service delivery
- Maintained precise rental records, ensuring compliance and contributing to operational transparency
- Maintained extensive car knowledge to assist customer effectively
Package Handler
Federal Express
Oakland, CA
03.2013 - 12.2014
- Handled packages with precision, ensuring timely processing and safe delivery
- Managed a neat and safe environment, enhancing operational efficiency
- Consistently managed multiple packages and belts, improving workflow and reducing delays
- Ensured accurate package scanning and labeling, minimizing errors and enhancing delivery accuracy
- Demonstrated strong work ethic and commitment, consistently meeting and exceeding daily package handling targets
Education
BS - Criminal Justice – Corrections Major
California State University Eastbay
Hayward, CA06.2013
Skills
- Follow-up skills
- Settlement negotiation
- Customer communication
- Microsoft office
- Information verification
- Claims processing
- Scheduling
- Motivational leadership
- Customer service
- Teamwork
- Multitasking Abilities
- Multitasking and organization
- Time management abilities
- Multitasking capacity
- Time management
- Team building
- Written communication
- Verbal and written communication
- Effective communication
- Organizational skills
- Appointment scheduling
Timeline
Claims Administrator
Sedgwick Claims Management
03.2018 - Current
Customer Service
Enterprise Rent-A-Car
12.2014 - 06.2016
Package Handler
Federal Express
03.2013 - 12.2014
BS - Criminal Justice – Corrections Major
California State University Eastbay
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