Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Kennette Molina

Freeway Insurance
Houston,TX
2
Languages
2022
years of professional experience

Bilingual customer service professional with a proven track record in enhancing client satisfaction. Skilled in active listening and problem-solving, ensuring swift issue resolution and fostering positive environments.

Work History

Customer Service Representative

4 Years 8 Months
Twitch | 02.2022 - 2026
  • Resolved customer inquiries through live chat and email support, ensuring swift issue resolution.
  • Assisted users with account management, enhancing overall user experience on the platform.
  • Collaborated with teams to improve knowledge base, contributing to resource accessibility for customers.
  • Monitored community interactions, enforcing guidelines to foster a positive environment for users.

Insurance Agent

4 Years 3 Months
Freeway Insurance | 08.2017 - 11.2021
  • Provided exceptional customer service by addressing client inquiries and resolving issues efficiently.
  • Assisted clients in selecting appropriate insurance policies based on individual needs and preferences.
  • Implemented effective follow-up strategies to ensure client satisfaction and retention rates improved.
  • Analyzed policy coverage options to deliver accurate information and recommendations to clients.

Aquarium Restaurant | 2015 - 05.2017

Education

Associate of Science

San Jacinto College | Pasadena, TX

Skills

Customer service
Bilingual (Spanish)
Active listening
Critical thinking
Data entry
Leadership
Problem solving skills
Excellent communication
Professionalism

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Twitch
02.2022 - 2026Read More

Insurance Agent

Freeway Insurance
08.2017 - 11.2021Read More

Aquarium Restaurant
2015 - 05.2017Read More

San Jacinto College

Associate of Science
Read More
Kennette Molina