Bilingual customer service professional with a proven track record in enhancing client satisfaction. Skilled in active listening and problem-solving, ensuring swift issue resolution and fostering positive environments.
Work History
Customer Service Representative
4 Years 8 Months
Twitch | 02.2022 - 2026
Resolved customer inquiries through live chat and email support, ensuring swift issue resolution.
Assisted users with account management, enhancing overall user experience on the platform.
Collaborated with teams to improve knowledge base, contributing to resource accessibility for customers.
Monitored community interactions, enforcing guidelines to foster a positive environment for users.
Insurance Agent
4 Years 3 Months
Freeway Insurance | 08.2017 - 11.2021
Provided exceptional customer service by addressing client inquiries and resolving issues efficiently.
Assisted clients in selecting appropriate insurance policies based on individual needs and preferences.
Implemented effective follow-up strategies to ensure client satisfaction and retention rates improved.
Analyzed policy coverage options to deliver accurate information and recommendations to clients.