Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kennia Sosa

Chicago

Summary

Professional trainer with a strong background in customer service and employee training at Chipotle Grill. Proven ability to enhance team performance through effective coaching and mentoring. Skilled in work planning and prioritization, ensuring operational excellence while maintaining a safe and clean environment. Committed to delivering exceptional service and fostering collaborative environments, achieving high standards through team effort and dynamic problem-solving.

Overview

6
6
years of professional experience

Work History

Crew Trainer

Chipotle Grill
11.2020 - 05.2025
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.

Cleaning Assistant

Tellez Cleaners
01.2019 - 02.2020
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.

Education

GED -

City Colleges of Chicago
Chicago, IL
01-2026

Skills

  • Customer service

  • Employee training

  • Team leadership

  • Coaching and mentoring

  • Work Planning and Prioritization

  • Sales expertise

  • Active listening

  • Cleaning and sanitation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.

Languages

Spanish
English

Timeline

Crew Trainer

Chipotle Grill
11.2020 - 05.2025

Cleaning Assistant

Tellez Cleaners
01.2019 - 02.2020

GED -

City Colleges of Chicago

Similar Profiles

CREATE PROFILE