Keva Dejean
Slidell,LA
Summary
Results-driven professional with [15] years of experience and focus on performance. Innovative and goal-oriented Consumer Financial Specialist committed to professional development and expert leadership of Consumer finance. Focused on always growing customer base and increasing revenue numbers. Articulate communicator successful at using consultative sales strategies to cross-sell and upsell customers. Handles stress well and quickly flexes with changing demands to consistently exceed sales quotas.
Overview
18
18
years of professional experience
Work History
Consumer Finance Specialist
OneMain Financial
New Orleans, LA
04.2016 - Current
- Reviewed and submitted financial documentation and reports to support customer's financial goals and objectives.
- Performed financial and sales analysis and determined best options to mitigate risk with customers.
- Prepared and determined content for financial and business metric reporting.
- Collected and arranged financial information and entered details into [Class matrix] financial management system.
- Increased profits meeting 100% of monthly target by delivering financial planning services to customers to aid them in their long-term goals.
- Followed up with customers to collect specific financial information and verify details for preparation of loan process
Member Service Representative
Jefferson Financial Credit Union
New Orleans, LA
06.2012 - 07.2015
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Reduced average call time 50% with optimal call control and proper use of internal knowledge bases
Loan Processor
Asi Federal Credit Union
New Orleans, LA
10.2007 - 06.2012
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Provided quick turnaround times to maintain fast-past schedule.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Education
High School Diploma -
St Mary Academy
New Orleans, LA05.1998
Skills
- Financial Statements
- Audits
- Wire Transfers
- Collections
- Compliance adherence
- Workplace training
- Loan Origination
Timeline
Consumer Finance Specialist
OneMain Financial
04.2016 - Current
Member Service Representative
Jefferson Financial Credit Union
06.2012 - 07.2015
Loan Processor
Asi Federal Credit Union
10.2007 - 06.2012
High School Diploma -
St Mary Academy